IT Support Consultant

Element Solutions Inc

. Provide first and second-level support for hardware, software, and network issues across multiple sites .

Posted 11/3/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first and second-level IT support, including diagnosing and resolving hardware, software, and network issues. Proficient in user account management, system configurations, and maintaining IT ticketing systems while ensuring a customer-focused approach.

Highest-signal resume keywords

Windows OS ProficiencyMicrosoft 365 SupportIT Ticketing Systems FamiliarityCybersecurity Principles UnderstandingTechnical Issue Diagnosis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Incident ResolutionUser Account ManagementSystem ConfigurationNetwork TroubleshootingHardware MaintenanceSoftware InstallationRemote Support ToolsCollaboration Platforms SupportProcess ImprovementTechnical Problem-Solving

Soft Skills

Excellent Interpersonal SkillsProactive User SupportEffective Task PrioritizationStrong Communication SkillsCustomer-Focused Mindset

Tools & Technologies

Microsoft TeamsIT Ticketing SystemCollaboration Platforms

Industry Keywords

IT SupportCybersecurity Best PracticesMulti-Site SupportUser Experience Enhancement

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide first and second-level support for hardware, software, and network issues across multiple sites
Diagnose and resolve IT incidents promptly, escalating complex issues when necessary
Assist with user account management, permissions, and system configurations
Install, configure, and maintain PCs, laptops, printers, and approved software
Support Microsoft 365, Teams, and other collaboration platforms
Maintain accurate records of issues, resolutions, and system changes in the IT ticketing system
Identify opportunities to improve IT processes and enhance user experience
Work closely with regional and global IT teams to ensure consistent service delivery

Requirements

What you’ll need

Strong knowledge of Windows OS, Microsoft 365, networking basics, and IT hardware
Ability to diagnose and resolve technical issues efficiently
Excellent interpersonal skills and a proactive approach to user support
Ability to manage multiple tasks and prioritize effectively
Familiarity with IT ticketing systems and remote support tools
Understanding of cybersecurity principles and best practices
Strong problem-solving abilities
Excellent communication skills
Customer-focused mindset