IT Support Technician

Element Solutions Inc

. Provide 2nd Line technical support across a varied and evolving technology environment .

Posted 11/9/2026full-timeUnited KingdomMid-LevelSenior💰 £36,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing 2nd Line Technical Support across Windows 11, Windows Server, and Linux environments, with a strong focus on troubleshooting, automation, and database management. Capable of collaborating effectively with cross-functional teams to enhance business efficiency and deliver solutions.

Highest-signal resume keywords

Windows 11 SupportLinux Environment SupportPython DevelopmentTechnical TroubleshootingFileMaker Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationShell ScriptingJava DevelopmentC ProgrammingDatabase AdministrationAutomation Solutions DevelopmentTechnical SupportProblem SolvingDiagnostic CapabilityIT Project Assistance

Soft Skills

Effective CommunicationCollaborative ApproachAttention to DetailInitiativeAccountability

Tools & Technologies

FileMaker DatabasesMicrosoft 365Networking TechnologiesVirtualisation TechnologiesBusiness Automation Tools

Industry Keywords

IT SupportBusiness EnvironmentTechnical IssuesContinuous ImprovementProcess Automation

Tech Stack

Tools & technologies

JavaLinuxPerlPythonShell Scripting

About the role

Key responsibilities & impact

Provide 2nd Line technical support across a varied and evolving technology environment
Support hardware, software, user and infrastructure issues
Support Windows 11, Windows Server and Linux environments
Troubleshoot PCs, servers and associated hardware
Support business-critical IT systems within the production environment
Maintain and support FileMaker databases and business applications
Develop and maintain software, scripts and automation solutions
Work with Python, Java, C and shell scripting
Collaborate with Global Business Services teams and internal departments to resolve technical issues
Assist with IT projects, system upgrades and technology improvements
Identify opportunities to automate processes and improve business efficiency
Continuously develop technical skills across a broad range of technologies

Requirements

What you’ll need

Experience providing IT support within a business environment
Confidence troubleshooting Windows operating systems and hardware issues
Logical and methodical approach to problem solving
Ability to investigate issues through to resolution
Interest in servers, Linux, databases, automation or software development
Effective communication with technical and non-technical colleagues
Initiative, accountability and desire to learn new technologies
Strong problem-solving and analytical skills
Technical troubleshooting and diagnostic capability
Effective communication and customer service skills
Ownership and accountability for delivering solutions
Ability to prioritise and manage multiple tasks
Collaborative approach to working with colleagues across the business
Adaptability and enthusiasm for learning new technologies and processes
Attention to detail and commitment to continuous improvement
Desirable: Windows Server administration, Linux environments, Microsoft 365, FileMaker databases, networking and virtualisation technologies, Python, Java, C, Shell Scripting or Perl, database administration and business automation tools
Formal IT qualifications are advantageous but not essential

Benefits

Comp & perks

Annual Bonus scheme
Life Assurance
Generous Pension Scheme
Private Health Care
Health Cash Plan
On Site Parking