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Senior Customer Technical Service Engineer
Element Solutions Inc. Provide on-site technical support to WLP and semiconductor customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in semiconductor technical support, including wafer-level packaging, chemical applications, and process troubleshooting. Proficient in managing customer relationships and coordinating logistics for technical projects while ensuring customer satisfaction.
Highest-signal resume keywords
Semiconductor Technical SupportWafer-Level PackagingCustomer Relationship ManagementLaboratory Testing and Data AnalysisTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Wafer ProcessingElectroplatingChemical ApplicationsProcess EngineeringTechnical ServiceData AnalysisSample PreparationRoot-Cause InvestigationProject CoordinationCustomer Trials Support
Soft Skills
CommunicationProblem-SolvingOwnershipAdaptabilityTime Management
Tools & Technologies
Microsoft OfficeExcelPowerPointLaboratory Equipment
Industry Keywords
Semiconductor MaterialsWLPCustomer Technical ServiceField EngineeringManufacturing TechnologiesTechnical DiscussionsCustomer SatisfactionLogistics CoordinationTrial EvaluationsChemical Handling
About the role
Key responsibilities & impact- Provide on-site technical support to WLP and semiconductor customers
- Support product evaluations, qualifications, process trials, and demonstrations
- Identify customer technical requirements, troubleshoot issues, and coordinate solutions
- Develop and maintain customer relationships with engineering, laboratory, purchasing, and operations teams
- Coordinate wafer, sample, and chemical logistics for customer projects and evaluations
- Ensure timely delivery, proper handling, and traceability of wafers, chemicals, samples, and related materials
- Collaborate with internal functions and external logistics providers to support project execution
- Investigate chemical and process-related issues at customer sites
- Collect and analyze process data, wafers, and samples for root-cause investigations and corrective actions
- Perform basic laboratory testing, sample preparation, and data analysis following established procedures
- Coordinate advanced evaluations and analytical work with internal and external laboratories
- Support customer trials from preparation and logistics through execution, reporting, and follow-up
- Monitor project progress, technical actions, and customer requirements to ensure timely completion
- Prepare technical reports and trial summaries, and maintain accurate activity, material, and finding records
- Work with Sales, R&D, Product Management, Quality, Manufacturing, Supply Chain, and Customer Service teams
- Communicate customer requirements and technical issues to internal stakeholders
- Support customer technical discussions and presentations, and escalate critical issues when necessary
- Ensure customer satisfaction through technical support, problem-solving, and project coordination
Requirements
What you’ll need- 2+ years of experience in semiconductor, wafer-level packaging, plating, semiconductor materials, or related technical service roles
- Experience supporting major semiconductor customers such as TSMC, ASE, SPIL, Micron, or similar Tier-1 semiconductor manufacturers is highly preferred
- Direct experience in customer technical service, field engineering, process engineering, application engineering, or semiconductor equipment/material support is preferred
- Basic understanding of WLP, wafer processing, electroplating, semiconductor chemicals, or advanced packaging processes is highly desirable
- Experience handling wafers, materials, samples, and customer trial logistics
- Hands-on experience with basic laboratory experiments and technical troubleshooting
- Ability to work directly with customers and communicate technical issues clearly and professionally
- Able to manage multiple customer requests, technical projects, and priorities simultaneously
- Strong sense of ownership, urgency, and responsibility for customer issues
- Willingness to travel frequently to customer sites in Taiwan
- Bachelor’s degree or above in Chemical Engineering, Materials Science, Chemistry, Electrical Engineering, Mechanical Engineering, or a related technical discipline is a plus
- Good command of English and Mandarin Chinese
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- Proactive, self-motivated, adaptable, and able to work effectively in a fast-paced customer-facing environment
- Understanding of wafer-level packaging processes, semiconductor materials, plating processes, chemical applications, or related manufacturing technologies
- Ability to systematically investigate technical problems, collect relevant data, identify potential root causes, and coordinate effective solutions
- Comfortable working with wafers, chemicals, laboratory equipment, samples, and customer process materials while following appropriate safety and handling procedures
Benefits
Comp & perks- Equal Opportunity Employer
- Customer-facing technical service role with opportunities to work with leading semiconductor manufacturers and cross-functional global teams