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Technical Service Representative
Element Solutions Inc. Provide day-to-day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes .
Posted 9/21/2026full-timeConnecticut • United StatesMid-LevelSenior💰 $81,000 - $122,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in PCB manufacturing processes, particularly in chemical interactions and wet processing, while providing on-site support and training to optimize product quality and customer satisfaction.
Highest-signal resume keywords
Bachelors Degree In ChemistryPCB Manufacturing Process ExpertiseChemical Process ImplementationExcellent Communication SkillsProcess Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chemical ProcessesPCB FabricationProcess AuditsLab TestingProcess ControlChemical InteractionWet ProcessingSix Sigma Knowledge
Soft Skills
Customer ServiceProblem SolvingTraining AbilityCollaboration
Industry Keywords
Printed Circuit BoardMacDermid AlphaProcess OptimizationInventory ControlSafety Policies
About the role
Key responsibilities & impact- Provide day-to-day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes
- Provide customers with on-site process expertise, chemical change implementation, monitoring, and hands-on process control assistance for printed circuit board manufacture
- Explain PCB chemical functions and related process requirements to customers
- Perform regular health checks and process audits at customer sites, generate reports, and review them with end users
- Assist with lab testing functions and analysis with customer lab personnel
- Provide training on best-practice functions, tests, and analysis when necessary
- Troubleshoot and diagnose equipment or process problems and provide hands-on support to correct problems and optimize manufacturing processes
- Adhere to plant and corporate safety policies
- Coordinate daily activities with the territory Account Manager and Business Director
- Serve as an expert and steward for customer final product quality using MacDermid products
- Identify growth opportunities at customer locations
- Assist with monitoring and control of on-hand inventory at customer sites
- Perform other duties as required by fluctuating business needs
Requirements
What you’ll need- Bachelors degree in chemistry or related field
- Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
- Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
- Excellent written and oral communication skills
- Thorough understanding of the overall PCB business and specifics in wet processing areas
- Strong track record of navigating technically through complex organizations
- Timely responses to the customer base, both in communication and on-site visits
- Six Sigma knowledge would be good but not required; company training available
Benefits
Comp & perks- Performance related bonus plan
- 401k plan with company matching
- Life Insurance
- Medical Insurance
- 9 holidays
- Paid volunteer days
- Employee network groups
- Sustainability and social impact initiatives