Account Manager – Team Lead

eLEND Solutions

. Coach and develop Account Managers through hands-on leadership, direction, feedback, and development plans .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage processing and operations, with a strong understanding of the loan lifecycle and regulatory requirements. Proven ability to lead, coach, and develop teams while ensuring compliance and enhancing productivity through effective communication and relationship management.

Highest-signal resume keywords

Mortgage Processing ExperienceLeadership and Coaching SkillsPipeline ManagementRegulatory Compliance KnowledgeClient-Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Products KnowledgeLoan Lifecycle UnderstandingPerformance MonitoringTroubleshooting Complex Loan ScenariosData Analysis for Performance TrendsError Identification and Risk ManagementOperational Process ImprovementAttention to DetailMulti-Priority ManagementCoaching and Development Plans

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam Motivation

Tools & Technologies

EncompassLoan Origination SystemsWorkflow Management ToolsPerformance-Tracking ToolsReporting Tools

Industry Keywords

Mortgage OperationsAccount ManagementCompliance RequirementsAgency GuidelinesInvestor Guidelines

About the role

Key responsibilities & impact

Coach and develop Account Managers through hands-on leadership, direction, feedback, and development plans
Establish expectations for productivity, quality, service, communication, pipeline management, attendance, and accountability
Monitor team pipeline, loan aging, outstanding items, turn times, workload, priority loans, SLA performance, and at-risk loans
Distribute work and balance workloads according to volume, capacity, service levels, and business priorities
Ensure timely, proactive, accurate, and solutions-focused communication with broker partners and Sales
Work closely with Sales to resolve loan-level issues, answer questions, remove roadblocks, and support broker relationships
Serve as a primary leadership contact for partner, Sales, and internal escalations; research issues and drive them through resolution
Troubleshoot complex loan scenarios with Underwriting, Compliance, Credit, Closing, Sales, and other business areas
Research and assist with cures, exceptions, Mavent failures, ATR/QM findings, and other loan-level issues
Monitor individual and team performance against KPIs, identify trends, address gaps, and recognize strong performance
Identify knowledge and skill gaps, provide targeted coaching, and partner with Training and subject-matter experts
Review errors and quality findings; determine coaching, training, process clarification, oversight, or accountability responses
Identify bottlenecks and process-improvement opportunities and partner cross-functionally on sustainable improvements
Ensure compliance with company procedures, documentation requirements, regulatory, agency, investor, and company requirements
Build relationships with Underwriting, Closing, Compliance, Credit, Training, Technology, and other Operations teams
Maintain current mortgage knowledge and translate guideline, process, and system changes into team expectations
Foster a culture of ownership, collaboration, accountability, quality, service, and continuous improvement

Requirements

What you’ll need

Mortgage processing, account management, or mortgage operations experience with a strong understanding of the loan lifecycle
In-depth knowledge of mortgage products, agency and investor guidelines, operational processes, and applicable regulatory requirements
Understanding of how Sales, Account Management, Processing, Underwriting, Closing, and other Operations functions work together to move loans toward closing
Previous leadership, team lead, mentoring, or coaching experience preferred
Strong leadership and interpersonal skills with the ability to coach, motivate, support, and hold team members accountable
Ability to provide clear direction while maintaining a positive and solutions-focused environment
Demonstrated ability to address performance concerns and develop team member capabilities
Strong client-service mindset and ability to build effective relationships with Sales, broker partners, and internal stakeholders
Excellent communication skills and ability to navigate challenging conversations
Ability to provide timely, proactive, accurate, and solutions-focused service
Ability to troubleshoot complex loan scenarios and identify appropriate solutions
Strong judgment regarding escalation and additional expertise or approval requirements
Ability to manage multiple priorities in a high-volume, deadline-driven environment
Experience using pipeline and performance data to prioritize work and identify trends
Ability to monitor productivity, turn times, service levels, quality, workload, and other performance indicators
Strong organizational skills and attention to detail
Understanding of applicable regulatory, agency, investor, and company requirements
Ability to identify errors, recurring issues, and potential risks
Proficiency with mortgage lending software and Loan Origination Systems such as Encompass
Experience using workflow, reporting, pipeline management, and performance-tracking tools
Ability to leverage data and technology to improve productivity, visibility, and operational efficiency
Ability to adapt to changing volume, priorities, guidelines, technology, and business needs
Comfortable operating in a fast-paced environment where priorities can shift quickly

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) plan with company participation
Paid time off and company holidays
Professional development and career growth opportunities
Access to tools, technology, and resources that support operational and client success
Collaborative and growth-oriented team environment