Audit Resolution Specialist

eLEND Solutions

. Own and maintain visibility of the active audit-resolution exception pipeline .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite

About the role

Key responsibilities & impact

Own and maintain visibility of the active audit-resolution exception pipeline
Prioritize time-sensitive defects, investor requests, audit responses, and outstanding documentation
Review and respond to Level 1–3 defects within the Audit Genius portal
Research defects and loan files to identify root causes and determine appropriate resolutions
Gather missing or corrective documentation and maintain accurate resolution records
Partner with Quality Control, Underwriting, Operations, Insuring, Repurchase, and other mortgage teams
Resolve critical errors and escalate issues requiring additional authority or expertise
Support repurchase demands and Investor Quality Control review issues
Research FHA documentation, 4506-C, PTF conditions, and other loan requirements
Communicate with borrowers, clients, real estate agents, settlement agents, and internal partners to obtain documentation
Identify recurring defects, process gaps, training opportunities, and operational risks
Develop and improve processes, job aids, training resources, quality checks, and preventative controls
Monitor turnaround times and drive open exceptions through final resolution
Maintain compliance with regulatory, agency, investor, mortgage insurance, and company requirements
Protect confidential borrower and loan information

Requirements

What you’ll need

High school diploma or GED, or at least 3 years of professional work experience
Mortgage Operations experience at the Senior Processor or Junior Underwriter level
At least 1 year of experience with mortgage appeals and resolutions
Understanding of the mortgage loan lifecycle and how defects can originate across different stages of the process
Experience working with loan documentation, conditions, compliance requirements, and post-closing issues
Experience reading and interpreting DU and LP/LPA findings
Ability to research applicable agency, investor, mortgage insurance, and company requirements
Understanding of how underwriting findings and loan documentation affect audit and quality-control outcomes
Ability to identify discrepancies and determine necessary documentation or corrective action
At least 1 year of experience using Encompass
Experience with mortgage Loan Origination Systems and related operational technology
Comfortable learning and working within audit-resolution and quality-control platforms, including Audit Genius
Strong analytical and problem-solving skills
Ability to research complex issues and identify root causes
Ability to manage multiple audit findings and competing priorities independently
Strong organizational skills and attention to detail
Ability to work within established service-level and turnaround expectations
High level of integrity and commitment to accurate, compliant loan resolution
Understanding of investor, agency, mortgage insurance, and company requirements
Strong written and verbal communication skills
Ability to communicate with internal departments, leadership, clients, borrowers, settlement agents, real estate agents, and other parties
Ability to adapt quickly as priorities, audit findings, investor requirements, and business needs change
Commitment to continuous learning and improvement

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) plan with company participation
Paid time off and company holidays
Professional development and career growth opportunities
Access to tools, technology, and resources that support quality and operational success
Collaborative and growth-oriented team environment