Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Eletromidia

Junior Service Desk Analyst

Eletromidia

. Handle support tickets by diagnosing and resolving incidents and service requests .

Posted 10/16/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Tech Stack

Tools & technologies
ITSMMacOS

About the role

Key responsibilities & impact
  • Handle support tickets by diagnosing and resolving incidents and service requests
  • Route and escalate medium- and high-complexity cases when necessary
  • Ensure compliance with agreed service-level agreements (SLAs)
  • Keep users informed about the status of their requests
  • Install, configure, and maintain hardware, software, operating systems, and corporate tools
  • Manage user access, permissions, and profiles, including Active Directory, Google Workspace, and internal systems
  • Identify recurring issues and report them to the team to support continuous process improvement
  • Create, update, and maintain the internal knowledge base, including technical manuals and procedures

Requirements

What you’ll need
  • Bachelor’s degree completed or in progress in IT, Networking, Systems Analysis, or a related field; technical certifications or training are also welcome
  • Previous experience in technical support, Help Desk, or customer service
  • Good knowledge of operating systems (Windows and/or macOS) and productivity tools
  • Knowledge of user administration (Active Directory and/or Google)
  • Familiarity with ITSM tools such as Jira Service Management
  • Basic knowledge of computer networks (cabling, Wi-Fi, IP, and printers)
  • Excellent communication skills, empathy, and patience to understand and resolve end-user issues
  • Willingness to learn and ability to work as part of a team

Benefits

Comp & perks
  • Medical and dental insurance
  • Life insurance
  • Flexible meal and food allowance card
  • Public transportation allowance
  • Annual profit-sharing bonus
  • TotalPass membership
  • Birthday day off
  • Drawings for tickets to a variety of experiences
  • Samsung Discount Club
  • Educational partnerships offering discounts on specialization courses, undergraduate degrees, MBAs, extension courses, and language programs
  • +Sesc partnership