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Mid-Level Customer Success Analyst
Eletromidia. Manage a portfolio of customers with a focus on relationship management, ongoing engagement, retention, and renewals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Experience, focusing on relationship management, onboarding, and retention strategies. Proficient in utilizing CRM systems to enhance customer engagement and drive revenue expansion.
Highest-signal resume keywords
Customer Success ManagementOnboarding LeadershipRetention StrategiesCRM ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ExperienceB2B Account ManagementRevenue ExpansionMetrics TrackingUpsellingCross-SellingCustomer Journey ManagementAction Plan DevelopmentCustomer Feedback AnalysisCommunity Engagement
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAutonomyPresentation Skills
Tools & Technologies
HubSpotDigital SignageRetail MediaOOH MediaDOOH Media
Industry Keywords
Customer AdvocacyWebinarsEducational ContentCase StudiesReferral Programs
About the role
Key responsibilities & impact- Manage a portfolio of customers with a focus on relationship management, ongoing engagement, retention, and renewals
- Lead the onboarding, implementation, and activation of new customers
- Conduct regular meetings, track results, and develop action plans
- Identify churn risks and opportunities for upselling, cross-selling, and recurring revenue
- Serve as the main point of contact between customers and internal teams, keeping interactions and metrics up to date in the CRM
- Develop education and engagement initiatives throughout the customer journey
- Support webinars, content, educational videos, and regular communications with the customer base
- Support the customer community and advocacy initiatives, including case studies, testimonials, and referrals
- Gather customer feedback and identify opportunities to improve the customer experience
Requirements
What you’ll need- Experience in Customer Success, Customer Experience, or B2B account management
- Ability to lead onboarding and manage the customer journey
- Experience with retention, renewals, or revenue expansion
- Strong verbal and written communication skills, with the ability to lead meetings, presentations, and training sessions
- Strong organizational skills and autonomy to track metrics and manage multiple initiatives simultaneously
- Experience with CRM systems, preferably HubSpot
- Preferred: experience with communities, education, or customer advocacy
- Preferred: experience with webinars, educational content, case studies, or referral programs
- Preferred: experience with Digital Signage, Retail Media, OOH/DOOH media, or technology
Benefits
Comp & perks- Medical and dental insurance
- Life insurance
- Flexible meal and food allowance card
- Transportation allowance
- Annual profit-sharing bonus
- TotalPass
- Birthday day off
- Ticket giveaways for a variety of experiences
- Samsung Discount Club
- Educational partnerships offering discounts on specialization courses, undergraduate programs, MBAs, extension courses, and language programs
- +Sesc membership