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Mid-Level Customer Success Analyst
Eletromidia. Manage a portfolio of clients with a focus on relationship management, ongoing engagement, retention, and renewals .
About the role
Key responsibilities & impact- Manage a portfolio of clients with a focus on relationship management, ongoing engagement, retention, and renewals
- Lead the onboarding, implementation, and activation of new clients
- Conduct regular meetings, track results, and develop action plans
- Identify churn risks and opportunities for upselling, cross-selling, and recurring revenue
- Serve as the primary point of contact between clients and internal teams, keeping interactions and metrics up to date in the CRM
- Develop education and engagement initiatives throughout the customer journey
- Support webinars, content, educational videos, and regular communications with the customer base
- Support the customer community and advocacy initiatives, including case studies, testimonials, and referrals
- Gather feedback and identify opportunities to improve the customer experience
Requirements
What you’ll need- Experience in Customer Success, Customer Experience, or B2B account management
- Ability to lead onboarding and support the customer journey
- Experience with retention, renewals, or revenue expansion
- Strong verbal and written communication skills, with the ability to lead meetings, presentations, and training sessions
- Highly organized and self-motivated, with the ability to track metrics and manage multiple initiatives simultaneously
- Experience with CRM systems, preferably HubSpot
- Preferred: experience with customer communities, education, or customer advocacy
- Preferred: experience with webinars, educational content, case studies, or referral programs
- Preferred: experience with Digital Signage, Retail Media, OOH/DOOH media, or technology
Benefits
Comp & perks- Medical and dental insurance
- Life insurance
- Flexible meal and food allowance card
- Public transportation allowance
- Annual profit-sharing bonus
- TotalPass membership
- Birthday day off
- Drawings for tickets to a variety of experiences
- Samsung Discount Club
- Educational partnerships offering discounts on specialization courses, undergraduate programs, MBAs, extension courses, and language courses
- +Sesc membership