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Operations Coordinator – Full Service and OOH
Eletromidia. Coordinate Full Service and OOH operations, integrating Implementation, Logistics, Inventory, Technical Support, and NOC .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating operations and managing multidisciplinary teams while implementing structured processes and performance indicators. Proven ability to drive continuous improvement and manage complex operational workflows across various departments.
Highest-signal resume keywords
Operational PlanningTeam LeadershipProcess StructuringPerformance AnalysisVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementLogistics ManagementTechnical Support IntegrationKPI MonitoringCost ControlIncident ManagementOperational Workflow StandardizationInventory ControlContinuous Improvement ManagementSystems Thinking
Soft Skills
Strong CommunicationAutonomyOrganizational SkillsAnalytical AbilitySense of Urgency
Tools & Technologies
Project Management ToolsTicketing SystemsMonitoring ToolsOperational Dashboard ToolsDigital Signage
Certifications & Qualifications
ITILLeanKanbanScrumPMI
Industry Keywords
Full Service OperationsOOHRetail MediaNationwide OperationsDistributed Operations
About the role
Key responsibilities & impact- Coordinate Full Service and OOH operations, integrating Implementation, Logistics, Inventory, Technical Support, and NOC
- Lead multidisciplinary teams by developing professionals and team leaders while promoting autonomy, productivity, and accountability for deliverables
- Structure and standardize processes, operational workflows, responsibilities, and management routines
- Manage operational planning, priorities, team capacity, and resource allocation
- Track the implementation and nationwide rollout portfolio, ensuring quality, timelines, and cost control
- Oversee logistics, equipment movement, inventory control, and stocktaking
- Integrate Technical Support and NOC functions, promoting proactive monitoring, incident management, and improved network availability
- Define, monitor, and analyze operational KPIs, including uptime, SLAs, resolution time, productivity, logistics efficiency, and implementation performance
- Identify bottlenecks, risks, and improvement opportunities while leading action plans
- Manage vendors, service providers, and technical partners
- Work with Customer Success, Sales, Product, and Content teams to align departments and resolve operational demands
- Consolidate and present executive reports covering results, risks, priorities, and action plans
- Foster a culture of continuous improvement, KPI-driven management, and team development
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, Technology, Logistics, Project Management, or a related field
- Proven experience coordinating operations, preferably in technology companies, technical services, or distributed operations
- Experience leading and developing multidisciplinary teams, including technical professionals and mid-level leaders
- Experience structuring processes, defining responsibilities, managing capacity, and implementing operational routines
- Experience managing projects, implementing technical solutions, vendors, and field operations
- Knowledge of performance indicators, SLAs, productivity, costs, and continuous improvement management
- Analytical ability, systems thinking, and the ability to identify problems, prioritize demands, and implement sustainable solutions
- Strong communication skills, autonomy, and the ability to liaise with enterprise clients, vendors, and different departments across the company
- Organization, a sense of urgency, and the ability to manage multiple operational workstreams simultaneously
- Availability to travel and occasionally oversee field activities
- Preferred: experience with Digital Signage, Retail Media, OOH, or DOOH
- Preferred: experience managing Implementation, Technical Support, NOC, and Logistics in an integrated operation
- Preferred: experience in nationwide operations involving multiple clients and outsourced partners
- Preferred: knowledge of ITIL, Lean, Kanban, Scrum, or PMI practices
- Preferred: familiarity with project management, ticketing, monitoring, and operational dashboard tools
- Preferred: experience structuring or transforming operational departments, with a focus on efficiency, standardization, and scalability
- Preferred: track record of developing teams and building new leaders
Benefits
Comp & perks- Medical and dental insurance
- Life insurance
- Flexible meal and food allowance card
- Transportation allowance
- Annual profit-sharing bonus
- TotalPass
- Birthday day off
- Drawings for tickets to a variety of experiences
- Samsung Discount Club
- Educational partnerships offering discounts on specialization courses, undergraduate degrees, MBAs, extension programs, and language courses
- +Sesc membership
- Hybrid work model
- Casual work environment