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Account Service Coordinator
Elevance Health. Provide advanced customer service representation for accounts .
Posted 10/2/2026full-timeWalnut Creek • California • United StatesMid-LevelSenior💰 $66,528 - $99,792 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advanced customer service, claims resolution, and benefit design interpretation, with a strong focus on managing business operations and customer relationships. Proficient in coordinating enrollment processes and conducting effective virtual presentations.
Highest-signal resume keywords
Customer Service RepresentationClaims ResolutionBusiness Operations ManagementHealth Insurance ExperienceBilingual Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementBenefit Design InterpretationOpen Enrollment CoordinationAccount ManagementBusiness Operations
Soft Skills
Client CommunicationProblem SolvingInterpersonal Skills
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointVirtual Presentation Tools
Certifications & Qualifications
Sales License
Industry Keywords
Health InsuranceEmployee BenefitsEnrollment ProcessAccount Visits
About the role
Key responsibilities & impact- Provide advanced customer service representation for accounts
- Interpret and support plan benefit design
- Resolve complex claims, benefit, and enrollment issues
- Make routine account visits
- Coordinate open enrollment meetings
- Coordinate the renewal process and training sessions
- Coordinate on-site facility visits
Requirements
What you’ll need- Requires a BA/BS
- Minimum of 3 years of experience managing business operations and/or customer relationships
- Any combination of education and experience providing an equivalent background may qualify
- Sales license may be required
- Health insurance or employee benefits experience preferred
- Microsoft Excel and PowerPoint experience preferred
- Virtual presentation and client communication experience preferred
- Bilingual Spanish a plus
- Must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
- Travels to worksites and other locations as necessary
Benefits
Comp & perks- Comprehensive benefits package
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Equity stock purchase
- Incentive and recognition programs