Account Service Coordinator

Elevance Health

. Provide advanced customer service representation for accounts .

Posted 11/3/2026full-timeWoodland Hills • California • United StatesMid-LevelSenior💰 $63,756 - $99,792 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced customer service, account management, and benefit design interpretation, while effectively resolving complex claims and enrollment issues. Proven ability to coordinate meetings and training sessions, ensuring client satisfaction and operational efficiency.

Highest-signal resume keywords

Advanced Customer ServiceAccount ManagementClaims ResolutionClient Facing ExperienceBusiness Operations Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit Design InterpretationClaims ResolutionEnrollment Issue ResolutionAccount ManagementBusiness Operations Management

Soft Skills

Customer Relationship ManagementCommunication SkillsProblem-Solving Skills

Certifications & Qualifications

Sales License

Industry Keywords

Open Enrollment CoordinationClient Facing ExperienceOn-Site Facility VisitsTraining Session CoordinationCOVID-19 Vaccination Requirement

About the role

Key responsibilities & impact

Provide advanced customer service representation for accounts
Interpret and support plan benefit design
Resolve complex claims, benefit, and enrollment issues
Make routine account visits
Coordinate open enrollment meetings, renewal processes, and training sessions
Coordinate on-site facility visits
Travel to worksites and other locations as necessary

Requirements

What you’ll need

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background
Sales license may be required
Client facing experience preferred
Account management experience preferred
Must be within a reasonable commuting distance from the posting location(s), unless accommodation is granted as required by law
Associates are required to work at an Elevance Health location at least once per week, and potentially several times per week
Certain patient/member-facing roles require vaccination against COVID-19 and Influenza

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short and long term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid/virtual work flexibility