Afterhours Behavioral Health/EAP Consultant I

. Provide 24/7 Behavioral Health and Employee Assistance services to approximately 10 million lives .

Posted 9/25/2026full-timeUnited StatesMid-LevelSenior💰 $61,680 - $111,024 per yearWebsite

Key responsibilities & impact

Provide 24/7 Behavioral Health and Employee Assistance services to approximately 10 million lives
Support the Employee Assistance Program service department by responding to initial customer contacts and requests for services
Receive client requests, assess situations, and determine appropriate courses of action
Provide telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate providers
Manage Critical Incident Stress Debriefing requests
Assess members and assist them in accessing behavioral healthcare benefits available under their health plans
Manage the shared mailbox used by clients and external vendors to forward information for review and placement in the documentation system

What you’ll need

High school diploma or equivalent
Minimum of 3 years of direct psychiatric and/or substance abuse experience, or an equivalent combination of education and experience
Current unrestricted license such as LPC, LCSW, LMFT, LMHC, or Licensed Professional Counselor, as allowed by applicable state laws, in applicable state(s)
Candidates must reside within a reasonable commuting distance from the posting location(s), unless accommodation is granted as required by law
MA/MS preferred
EAP experience preferred
Previous call center experience nice to have
Bilingual Spanish is a plus
COVID-19 and Influenza vaccination may be required for certain patient/member-facing roles

Comp & perks