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Behavioral Health Consultant I
Elevance Health. Provide 24/7 Behavioral Health and Employee Assistance services to approximately 10 million lives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Behavioral Health and Employee Assistance services, including crisis intervention, assessment, and problem resolution. Holds relevant licenses and has substantial experience in psychiatric and substance abuse care.
Highest-signal resume keywords
Licensed Professional Counselor (LPC)Licensed Clinical Social Worker (LCSW)Licensed Master Social Worker (LMSW)Crisis InterventionBehavioral Health Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionAssessmentProblem ResolutionBehavioral Healthcare Benefits ManagementCritical Incident Stress DebriefingDocumentation System ManagementPsychiatric ExperienceSubstance Abuse ExperienceInpatient Behavioral Health ExperienceOutpatient Behavioral Health Experience
Soft Skills
CommunicationCustomer ServiceFlexibilityTeam CollaborationEmpathy
Certifications & Qualifications
LPCLCSWLMSWLMFTLMHC
Industry Keywords
Employee Assistance Program (EAP)Behavioral HealthCrisis InterventionCall Center ExperienceCOVID-19 Vaccination Requirement
About the role
Key responsibilities & impact- Provide 24/7 Behavioral Health and Employee Assistance services to approximately 10 million lives
- Respond to initial customer contacts and requests for EAP services
- Receive client requests, assess situations, and determine appropriate courses of action
- Provide telephone and/or on-site crisis intervention, assessment, short-term problem resolution, and referrals
- Manage Critical Incident Stress Debriefing requests
- Assess members and help them access behavioral healthcare benefits under their health plans
- Manage the shared mailbox and review and place forwarded information into the documentation system
Requirements
What you’ll need- HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience providing an equivalent background
- Current unrestricted license such as LPC, LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, as allowed by applicable state laws, in applicable state(s)
- Work Monday–Friday, 9am–5:30pm EST, with flexibility to work 11:30am–8pm
- In-person training sessions are required
- Candidates must reside within a reasonable commuting distance of the posting location(s), unless accommodation is granted as required by law
- MA/MS preferred
- Inpatient/outpatient behavioral health experience preferred
- Previous call center experience nice to have
- New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, subject to applicable exceptions
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources