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Behavioral Health, EAP Consultant I
Elevance Health. Provide 24/7 Behavioral Health and Employee Assistance services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Behavioral Health and Employee Assistance services, including crisis intervention and assessment. Holds a current unrestricted license and possesses substantial experience in psychiatric and substance abuse care.
Highest-signal resume keywords
Licensed Professional Counselor (LPC)Licensed Clinical Social Worker (LCSW)Licensed Marriage and Family Therapist (LMFT)Crisis InterventionBehavioral Health Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionAssessmentShort-Term Problem ResolutionBehavioral Healthcare Benefits ManagementCritical Incident Stress DebriefingPsychiatric ExperienceSubstance Abuse ExperienceDocumentation Management
Soft Skills
Customer ServiceCommunicationProblem-Solving
Tools & Technologies
Documentation SystemShared Mailbox
Certifications & Qualifications
Current Unrestricted LicenseCOVID-19 VaccinationInfluenza Vaccination
Industry Keywords
Behavioral HealthEmployee Assistance Program (EAP)Inpatient ExperienceOutpatient ExperienceBilingual Spanish
About the role
Key responsibilities & impact- Provide 24/7 Behavioral Health and Employee Assistance services
- Respond to initial customer contacts and requests for EAP services
- Receive client requests, assess situations, and determine appropriate courses of action
- Provide telephone and/or on-site crisis intervention, assessment, short-term problem resolution, and referrals
- Manage Critical Incident Stress Debriefing requests
- Assess members and help them access behavioral healthcare benefits under their health plans
- Manage the shared mailbox and review information for placement in the documentation system
Requirements
What you’ll need- HS diploma or equivalent
- Minimum of 3 years of direct psychiatric and/or substance abuse experience
- Current unrestricted license such as LPC, LCSW, LMFT, LMHC, or Licensed Professional Counselor, as allowed by applicable state laws, in applicable state(s)
- Inpatient/outpatient behavioral health experience preferred
- Previous call center experience nice to have
- Bilingual Spanish preferred
- Ability to work Monday–Friday, 9:30–6pm MST (11:30am–8pm EST)
- Ability to work virtually while residing within a reasonable commuting distance from a posting location, unless accommodation is granted by law
- Vaccination against COVID-19 and Influenza for certain patient/member-facing roles
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Virtual full-time work arrangement
- Required training and skill development