Community Engagement Navigator

Elevance Health

. Engage with members identified as having significant Social Determinants of Health barriers .

Posted 10/15/2026full-timeDurham • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in engaging with members facing Social Determinants of Health barriers, developing care plans, and collaborating with interdisciplinary teams. Proficient in managing service delivery for children and youth with complex health needs while utilizing digital tools effectively.

Highest-signal resume keywords

BA/BS Degree In Public HealthExperience With Social WorkKnowledge Of Vocational RehabilitationStrong Verbal And Written Communication SkillsExperience With Children And Youth In Foster Care

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care Plan DevelopmentSocial Determinants Of HealthService Delivery ManagementCritical ThinkingProblem-SolvingAttention To DetailMultitaskingDigital Tools Proficiency

Soft Skills

EmpathyPersistenceCommunication Skills

Certifications & Qualifications

COVID-19 VaccinationInfluenza Vaccination

Industry Keywords

Social ServicesFoster CareAdoptive AssistanceCommunity Living ResourcesInterdisciplinary Collaboration

About the role

Key responsibilities & impact

Engage with members identified as having significant Social Determinants of Health barriers
Collaborate with members, interdisciplinary teams, and external stakeholders to identify goals and develop care plans addressing SDOH barriers, physical and behavioral health needs, and gaps in care
Support members in accessing healthcare services and resources
Assist with developing, maintaining, and engaging in new relationships
Interface with Care Managers to align individualized plans with existing or needed case management efforts
Act as a liaison between community stakeholders and the health plan
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
Perform other duties as assigned

Requirements

What you’ll need

BA/BS degree in Public Health, Social Work, Rehabilitation Counseling or related field and a minimum of 2 years’ experience with marketing, job development, job placement or social work; or any combination of education and experience which would provide an equivalent background
Familiarity with Vocational Rehabilitation and supporting members with overcoming barriers to employment preferred
Experience working with Children, Youth, and Families served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs strongly preferred
Experience serving children and youth involved in Foster Care and Social Services strongly preferred
Strong verbal and written communication skills in virtual and in-person settings
Experience managing delivery of services for children and youth with complex physical and behavioral health needs strongly preferred
Knowledge of resources, supports, services and opportunities required for safe community living strongly preferred
Ability to maintain focus during extended periods of sitting
Ability to handle multiple tasks in a fast-paced, high-pressure environment
Attention to detail, critical thinking, and problem-solving abilities
Empathy and persistence in resolving caller issues completely
Comfort and proficiency with digital tools and platforms
Ability to multitask while handling calls, texts, facsimiles, and electronic queues, taking notes, and speaking to customers
Ability to work a structured Monday-through-Friday schedule, with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary
For certain patient/member-facing roles, vaccination against COVID-19 and Influenza is required unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual full-time work, except for required in-person training sessions
Flexible work-life integration
Professional and personal growth opportunities