Crisis & Referral Specialist

Elevance Health

. Take inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis .

Posted 9/16/2026full-timeAtlanta • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, safety screenings, and behavioral health assessments while ensuring compliance with HIPAA and OSHA regulations. Capable of effective communication and collaboration with individuals and agencies to optimize service delivery.

Highest-signal resume keywords

Crisis ExperienceBehavioral Health ServicesSafety ScreeningsCompliance With HIPAACall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Safety ScreeningBehavioral Health AssessmentCrisis InterventionDocumentation AccuracyPlan Development

Soft Skills

Effective CommunicationCollaborationEmpathyProblem-Solving

Industry Keywords

HIPAA ComplianceOSHA ComplianceCrisis SupportHuman ServicesMental Health

About the role

Key responsibilities & impact

Take inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis
Perform safety screenings and assessments to determine the presence and acuity of risk to the individual or others
Use caller information and screening/assessment results to understand needs and develop a plan of action collaboratively
Complete timely and accurate documentation of interactions according to established criteria
Provide linkage follow-up to ensure individuals accessed services
Coordinate with agencies, organizations, and individuals to optimize use of resources, services, and natural support systems
Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations
Participate in required in-person training sessions; training is Monday-Friday, 10:00am-6:30pm EST

Requirements

What you’ll need

HS diploma or equivalent and a minimum of 1 year of experience in behavioral health
OR a minimum of 6 months of direct crisis experience including screenings and assessments to determine appropriate interventions
OR any combination of education and experience providing an equivalent background
Must reside in the state of Georgia
Must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
Ability to work all shifts, including weekends and holidays
BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred
Call Center experience preferred
Crisis experience preferred
Compliance with HIPAA, OSHA, and other federal, state, and local regulations
New candidates in certain patient/member-facing roles may be required to become vaccinated against COVID-19 and Influenza

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical benefits
dental benefits
vision benefits
short-term disability benefits
long-term disability benefits
401(k) + match
stock purchase plan
life insurance
wellness programs
financial education resources
Virtual full-time work, except for required in-person training sessions