Customer Care Representative – Bilingual

Elevance Health

. Complete required basic training .

Posted 9/16/2026full-timeSan Juan • Puerto RicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, including problem-solving, effective communication, and the ability to analyze and respond to customer needs. Proficient in using digital tools and maintaining detailed documentation in a fast-paced environment.

Highest-signal resume keywords

Bilingual (Spanish) SkillsCustomer Service ExperienceProblem-Solving AbilitiesStrong Verbal and Written Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisInformation ExtractionDocumentationAutomated Customer ServiceMulti-Tasking

Soft Skills

EmpathyPersistenceCritical Thinking

Tools & Technologies

PC/Image StationComputerized Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Insurance BenefitsProvider ContractsEligibilityClaimsCustomer Relations

About the role

Key responsibilities & impact

Complete required basic training
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
Analyze problems and provide information and solutions
Operate a PC/image station to obtain and extract information
Document information, activities, changes, and inquiry outcomes in the database
Develop and maintain positive customer relations
Coordinate company functions to handle customer requests and questions appropriately and promptly
Research and analyze data to address operational challenges and customer service issues
Provide external and internal customers with requested information
Receive and place routine follow-up telephone calls and emails
Use computerized systems for tracking, information gathering, and troubleshooting
Seek, understand, and respond to internal and external customer needs and expectations
Perform other duties as assigned

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment
Any combination of education and experience which would provide an equivalent background
Must pass the appropriate pre-employment test battery
Bilingual (Spanish) or multi-language skills required
Must be able to pass a validated language test/assessment
Must be within a reasonable commuting distance from the posting location(s), unless accommodation is granted as required by law
Ability to work from the office as necessary
Ability to handle calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
Strong verbal and written communication skills
Attention to detail, critical thinking, and problem-solving abilities
Empathy and persistence to resolve caller issues completely
Comfort and proficiency with digital tools and platforms
Ability to work a structured schedule with occasional overtime or flexibility based on business needs

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources