Customer Care Representative

Elevance Health

. Respond to internal and external customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims .

Posted 11/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively responding to inquiries and resolving issues in a healthcare environment. Proficient in utilizing computerized systems for data tracking and analysis while maintaining positive customer relations.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealthcare Environment ExperienceProblem-Solving SkillsAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisInformation ExtractionDocumentationTroubleshootingAutomated Customer Service

Soft Skills

Interpersonal CommunicationWritten CommunicationFacilitation Skills

Tools & Technologies

PCComputerized Systems

Certifications & Qualifications

HS Diploma or Equivalent

Industry Keywords

Insurance BenefitsProvider ContractsEligibilityClaimsOperational Challenges

About the role

Key responsibilities & impact

Respond to internal and external customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyze problems and provide information and solutions
Operate a PC/image station to obtain and extract information
Document information, activities, changes and inquiry outcomes in databases
Develop and maintain positive customer relations
Coordinate with company functions to handle customer requests and questions appropriately and promptly
Research and analyze data to address operational challenges and customer service issues
Provide requested information to internal and external customers
Make and receive routine follow-up telephone calls and emails
Use computerized systems for tracking, information gathering and troubleshooting
Handle calls, texts, facsimiles and electronic queues while taking notes and speaking with customers
Complete other duties as assigned

Requirements

What you’ll need

HS diploma or equivalent
Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
Must pass the appropriate pre-employment test battery
Ability to complete required basic training
Call center experience strongly preferred
Experience working in a healthcare environment strongly preferred
Strong oral, written and interpersonal communication skills
Problem-solving skills
Facilitation skills
Analytical skills
Ability to work a shift between 9:30 AM and 8:00 PM Eastern time
Ability to work from the office as necessary
Ability to work within commuting distance of a posting location

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual work flexibility
Occasional overtime or flexibility based on business needs