Customer Care Representative

Elevance Health

. Complete required basic training .

Posted 10/9/2026full-timeLatham • New York • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a fast-paced environment, with proficiency in problem-solving, communication, and data analysis. Capable of utilizing computerized systems for effective information management and customer interaction.

Highest-signal resume keywords

Call Center ExperienceHealthcare Environment ExperienceStrong Computer ProficiencyProblem-Solving SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisInformation DocumentationCustomer Inquiry ResolutionMultitaskingCritical Thinking

Soft Skills

EmpathyAttention to DetailPersistenceFacilitation SkillsOral Communication

Tools & Technologies

PC/Image StationComputerized SystemsDigital ToolsTracking Systems

Industry Keywords

Customer ServiceInsurance BenefitsProvider ContractsEligibilityClaims

About the role

Key responsibilities & impact

Complete required basic training
Respond to internal and external customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
Analyze problems and provide information and solutions
Operate a PC/image station to obtain and extract information
Document information, activities, changes, and inquiry outcomes in databases
Develop and maintain positive customer relations
Coordinate with company functions to handle customer requests and questions appropriately and promptly
Research and analyze data to address operational challenges and customer service issues
Provide requested information to internal and external customers
Receive and place routine follow-up telephone calls and emails under immediate supervision
Use computerized systems for tracking, information gathering, and troubleshooting
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
Perform other duties as assigned

Requirements

What you’ll need

Must reside in New York
High school diploma or equivalent and previous experience in an automated customer service environment, or an equivalent combination of education and experience
Must pass the appropriate pre-employment test battery
Call center experience strongly preferred
Experience working in a healthcare or mental health environment strongly preferred
Strong computer proficiency and ability to quickly learn and navigate new systems and applications
Strong oral, written, and interpersonal communication skills
Problem-solving, facilitation, and analytical skills
Ability to multitask while handling calls, texts, facsimiles, and electronic queues
Ability to maintain focus during extended periods of sitting
Ability to work in a fast-paced, high-pressure environment
Attention to detail, critical thinking, and problem-solving ability
Empathy and persistence in resolving caller issues
Comfort and proficiency with digital tools and platforms
Ability to work a structured schedule with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution and match
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Flexible/virtual work arrangement
Occasional overtime or flexibility based on business needs
Required training sessions provided in person