Customer Care Representative I – Bilingual

Elevance Health

. Complete required basic training .

Posted 10/30/2026full-timeSan Juan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while providing exceptional customer service in a fast-paced environment. Proficient in problem-solving, critical thinking, and utilizing digital tools to address customer inquiries effectively.

Highest-signal resume keywords

Bilingual Spanish SkillsAutomated Customer Service ExperienceStrong Verbal Communication SkillsAttention to DetailProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData AnalysisInformation DocumentationPC OperationTroubleshooting

Soft Skills

EmpathyPersistenceCritical ThinkingAttention to Detail

Tools & Technologies

Computerized SystemsDigital ToolsInformation Gathering Platforms

Certifications & Qualifications

High School Diploma or EquivalentValidated Language Test/Assessment

Industry Keywords

Insurance BenefitsProvider ContractsEligibilityClaimsCustomer Relations

About the role

Key responsibilities & impact

Complete required basic training
Perform basic job functions with support on non-basic issues
Respond to customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
Analyze problems and provide information and solutions
Operate a PC/image station to obtain and extract information
Document information, activities, changes, and inquiry outcomes in databases
Develop and maintain positive customer relations
Coordinate with company functions to handle customer requests and questions appropriately and promptly
Research and analyze data to address operational challenges and customer service issues
Provide internal and external customers with requested information
Make and receive routine follow-up telephone calls and emails
Use computerized systems for tracking, information gathering, and troubleshooting
Understand and respond to internal and external customer needs and expectations
Perform other duties as assigned

Requirements

What you’ll need

HS diploma or equivalent
Previous experience in an automated customer service environment
Any combination of education and experience providing an equivalent background may be considered
Must pass the appropriate pre-employment test battery
Bilingual Spanish or multi-language skills required
Must pass a validated language test/assessment
Ability to handle calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers
Ability to maintain focus during extended periods of sitting and handle multiple tasks in a fast-paced, high-pressure environment
Strong verbal and written communication skills
Attention to detail, critical thinking, and problem-solving abilities
Empathy and persistence to resolve caller issues completely
Comfort and proficiency with digital tools and platforms
Ability to work a structured schedule with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary
Candidates must reside within a reasonable commuting distance from the posting location(s), unless accommodation is granted as required by law

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid/virtual work flexibility