Director II – Digital Operations

Elevance Health

. Oversee combined digital and operations units and execute strategies for digitized service results .

Posted 10/2/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology and operations teams, with a strong focus on product management, portfolio governance, and compliance within the health insurance industry. Proven ability to drive digital transformation initiatives and optimize delivery processes through strategic planning and stakeholder collaboration.

Highest-signal resume keywords

Product ManagementPortfolio GovernanceClaims Technology LeadershipAutomation and AI-Enabled DeliveryHealth Insurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCapacity PlanningIntake GovernanceLifecycle OwnershipOperational Metrics AnalysisDisaster Recovery PlanningBusiness Continuity PlanningConfiguration-First SolutionsAutomated TestingCross-Functional Team Leadership

Soft Skills

Strategic PlanningNegotiationConsultationTeam DevelopmentCommunication

Tools & Technologies

Reporting and Analytics ToolsEnterprise ApplicationsDigital Operations Platforms

Industry Keywords

Government ClaimsCommercial ClaimsRegulatory ComplianceHealth InsuranceOperational Governance

About the role

Key responsibilities & impact

Oversee combined digital and operations units and execute strategies for digitized service results
Lead product-led delivery across claims technology platforms and enterprise delivery capabilities
Align demand, roadmaps, capacity, and governance to deliver scalable solutions across Government and Commercial claims
Advance execution through disciplined intake, automation, configuration-first delivery, and product lifecycle management
Establish intake, prioritization, and portfolio governance focused on high-value work
Improve delivery speed, first-pass quality, and throughput by reducing rework and handoffs
Strengthen product health, delivery readiness, risk visibility, and executive decision-making
Partner with business, Operations, IT, Compliance, Audit, WFM, and other stakeholders
Lead strategic workstreams and transformational priorities involving numerous special projects
Plan, direct, and control resources and efforts across Digital Operations units
Manage digitization initiatives, enterprise applications, delivery forecasts, and delivery plans
Obtain people, funding, materials, and support for assigned units
Ensure compliance with state and federal regulations
Oversee strategic planning, budget development, cost centers, contract compliance, and regulatory integration
Implement, monitor, and update disaster recovery and business continuity plans
Provide 24x7x365 operational guidance and system solutions
Execute annual projects with profit and loss responsibility
Hire, train, coach, counsel, and evaluate direct reports
Develop teams through training and organizational development practices
Manage information system and programming activities of technical staff
Monitor procedures and operational metrics using reporting and analytics tools
Manage geographically diverse associates and vendor partners across multiple sites, states, and systems
Manage unit budgets and build partnerships with market, digital, benefits, provider engagement, sales, and internal audit leaders
Translate technical and business issues for non-technical and executive audiences
Consult, facilitate, negotiate, persuade, and resolve intra-organizational issues
Interface regularly with external customers and agencies

Requirements

What you’ll need

BA/BS degree in Information Technology, Computer Science or related field of study, or an equivalent combination of education and experience
Minimum of 8 years of experience leading technology teams and/or cross-functional technology and operations project teams
7 years of management experience
Health insurance industry experience strongly preferred
Experience leading claims technology or operations across Government and Commercial lines of business
Product management, portfolio governance, roadmap, backlog, and lifecycle ownership experience
Experience with intake governance, demand prioritization, capacity planning, and production-support models
Working knowledge of automation, AI-enabled delivery, configuration-first solutions, and automated testing
Demonstrated success leading complex, cross-functional transformations and advising executive stakeholders
Ability to use delivery, quality, financial, and product-health metrics to guide decisions
Ability to work within a reasonable commuting distance from a posting location unless an accommodation is granted
Ability to work standard working hours
Work authorization in the United States implied by the United States work locations and workshift

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid workforce strategy
Flexible virtual work supporting productivity and work-life balance