Family Care-Service Coordinator

Elevance Health

. Conduct service coordination functions for a defined caseload of individuals in specialized programs .

Posted 11/6/2026full-timeWaukesha • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments and developing comprehensive Person Centered Support Plans (PCSPs) while effectively coordinating care for individuals with complex health and support needs. Proficient in applying motivational interviewing techniques and engaging interdisciplinary teams to enhance member outcomes.

Highest-signal resume keywords

Person Centered PlanningMotivational InterviewingCase CoordinationInterdisciplinary Team CollaborationSocial Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment ConductingPerson Centered Support PlansBehavioral Health CoordinationHealthcare Needs IdentificationDocumentation of Service GoalsProcess Improvement InitiativesUtilization ManagementCrisis Incident ReportingAppeals and Grievance AssistanceTraining and Mentoring

Soft Skills

CommunicationEmpathyProblem SolvingTeam CollaborationAdaptability

Tools & Technologies

Assessment ToolsCare Management SoftwareDocumentation SystemsTechnology Utilization

Industry Keywords

Social WorkHealthcare CoordinationChronic Illness ManagementWaiver ProgramsAssisted Living

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans (PCSPs) and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ circles of support and manage physical health, behavioral health, and long-term services and supports needs
Perform face-to-face program assessments using tools with pre-defined questions
Apply motivational interviewing techniques for evaluations, coordination, and management of waiver, behavioral health, and physical health needs
Identify members with potential clinical healthcare needs and coordinate cases with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Document members’ short- and long-term service and support goals with their chosen care teams
Mentor, train, or serve as subject matter expert/preceptor for new staff
Participate in process improvement initiatives
Submit utilization/authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, appeals, and state audits

Requirements

What you’ll need

Requires BA/BS degree
Minimum of 2 years of experience working with a social work agency
Any combination of education and experience which would provide an equivalent background
BA/BS degree field of study in health care related field preferred
Assisted living or social work experience preferred
Waiver experience preferred
Comfortable using technology preferred
Travels to worksite and other locations as necessary
Candidates must be within a reasonable commuting distance from the posting location(s), unless accommodation is granted as required by law
New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources