LTSS Service Coordinator

Elevance Health

. Conduct service coordination functions for a defined caseload of individuals in specialized programs .

Posted 10/13/2026full-timeAdel • Iowa • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service coordination, Person Centered Planning, and interdisciplinary collaboration to effectively manage the needs of individuals with chronic illnesses and disabilities. Proficient in conducting assessments, developing support plans, and applying motivational interviewing techniques to enhance member engagement and care.

Highest-signal resume keywords

Person Centered PlanningMotivational Interviewing TechniquesInterdisciplinary Care CoordinationComprehensive Assessment DevelopmentSocial Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment DevelopmentService CoordinationSupport Plan DocumentationCase ManagementUtilization Review

Soft Skills

MentoringTrainingCommunicationProblem Solving

Tools & Technologies

Predefined Assessment ToolsCare Management Software

Industry Keywords

Chronic Illness ManagementBehavioral HealthLong-Term Services and Supports (LTSS)Healthcare CoordinationState Audits

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ circles of support and manage physical health, behavioral health, and LTSS needs
Perform face-to-face program assessments using predefined tools and questions
Apply motivational interviewing techniques for evaluations, coordination, and waiver management
Identify members with potential clinical healthcare needs and coordinate cases with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, comorbidities, and disabilities
Document short- and long-term service and support goals with members’ chosen care teams
Identify members who may benefit from alternative service levels or waiver programs
Mentor, train, and support new staff as a subject matter expert or preceptor
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

BA/BS degree
Minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience
Specific education, years, and type of experience may be required based upon state law and contract requirements
BA/BS degree in a health care related field preferred
Ability to travel to the worksite and other locations as necessary
Candidate should reside in Dallas County, IA
Ability to work within a reasonable commuting distance from the posting location(s)
May be required to become vaccinated against COVID-19 and Influenza for certain patient/member-facing roles

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with employer match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid workforce strategy with onsite flexibility, subject to role requirements
COVID-19 and Influenza vaccination support/requirements for certain patient/member-facing roles