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LTSS Service Coordinator
Elevance Health. Conduct service coordination functions for a defined caseload of individuals in specialized programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service coordination, assessments, and care planning for individuals with complex health needs. Proficient in utilizing motivational interviewing techniques and collaborating with interdisciplinary teams to enhance member support and outcomes.
Highest-signal resume keywords
Service CoordinationPerson Centered PlanningMotivational Interviewing TechniquesInterdisciplinary Team CollaborationAssessment and Care Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AssessmentCare PlanningUtilization RequestsIncident ReportingGrievance ManagementProcess ImprovementDocumentationCase CoordinationSupport Plan DevelopmentClinical Healthcare Management
Soft Skills
MentoringTrainingCommunicationProblem SolvingInterpersonal Skills
Industry Keywords
LTSSBehavioral HealthChronic Illness ManagementDisabilitiesSocial WorkHealthcare CoordinationPatient AdvocacyMember SupportState AuditsFair Hearings
About the role
Key responsibilities & impact- Conduct service coordination functions for a defined caseload of individuals in specialized programs
- Facilitate the Person Centered Planning process with supported individuals
- Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
- Interface with Medical Directors and participate in interdisciplinary care rounds
- Engage members’ circles of support and manage physical health, behavioral health, and LTSS needs
- Perform face-to-face program assessments using tools with predefined questions
- Apply motivational interviewing techniques for evaluations, coordination, and management of waiver, behavioral health, and physical health needs
- Identify members with potential clinical healthcare needs and coordinate cases as the single point of contact with clinical healthcare management and interdisciplinary teams
- Manage non-clinical needs of members with chronic illnesses, comorbidities, and/or disabilities
- Document members’ short- and long-term service and support goals with their chosen care teams
- Identify members who may benefit from alternative service levels or other waiver programs
- Mentor, train, and serve as a subject matter expert or preceptor for new staff
- Participate in process improvement initiatives
- Submit utilization and authorization requests with supporting care-plan documentation
- Report critical incidents to internal and external parties, including state and county agencies
- Assist with appeals, fair hearings, member grievances, and state audits
Requirements
What you’ll need- BA/BS degree
- Minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience
- Specific education, years, and type of experience may be required based upon state law and contract requirements
- BA/BS degree in a health care related field preferred
- Must reside in Dekalb, Steuben, Noble, or Whitley County, Indiana
- Must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
- Ability to travel to the worksite and other locations as necessary
- New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided
- Ability to conduct service coordination, assessments, care planning, utilization/authorization requests, incident reporting, appeals, grievances, and audit participation
- Ability to use motivational interviewing techniques
- Ability to coordinate LTSS/IDD, behavioral health, and physical health needs
- Ability to work with interdisciplinary teams, members, caregivers, families, natural supports, service providers, physicians, and agencies
Benefits
Comp & perks- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Hybrid workforce strategy
- Professional and personal growth opportunities