LTSS Service Coordinator, Case Manager

Elevance Health

. Manage service coordination for a designated caseload in specialized programs .

Posted 10/8/2026full-timeOhio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, particularly for older adults and individuals with disabilities, while effectively coordinating interdisciplinary care and managing long-term services and supports. Proficient in conducting assessments, developing Person Centered Support Plans, and engaging with support networks to ensure comprehensive care.

Highest-signal resume keywords

Case Management ExperiencePerson Centered PlanningLong-Term Services And Supports (LTSS)Motivational Interviewing TechniquesAssessment And Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Person Centered Support Plans (PCSP)Program AssessmentsUtilization/Authorization RequestsCritical Incident ReportingInterdisciplinary Care CoordinationBehavioral Health ManagementChronic Illness ManagementDocumentation Of Service GoalsAlternative Service Level IdentificationProcess Improvement Initiatives

Soft Skills

MentoringCommunicationCollaborationProblem SolvingTraining

Certifications & Qualifications

BA/BS DegreeBA/BS In Health/Nursing Preferred

Industry Keywords

Social Work AgencyOlder AdultsIndividuals With DisabilitiesClinical Healthcare NeedsSupport NetworksState AuditsGrievancesFair HearingsAdult Protective ServicesLTSS Utilization

About the role

Key responsibilities & impact

Manage service coordination for a designated caseload in specialized programs
Lead the Person Centered Planning process with individuals
Document member preferences, needs, and goals
Conduct assessments and create comprehensive Person Centered Support Plans (PCSP)
Develop backup plans
Work with Medical Directors and participate in interdisciplinary care rounds
Establish integrated care plans addressing physical health, behavioral health, LTSS, and psychosocial needs
Engage members’ support networks and oversee service coordination
Perform face-to-face program assessments
Identify members with potential clinical healthcare needs and coordinate cases as the single point of contact
Coordinate care with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs and support cost-effective utilization of LTSS
Document short- and long-term service and support goals with the member’s chosen care team
Identify members who may benefit from alternative service levels or waiver programs
Mentor, serve as a subject matter expert or preceptor, and assist with associate training
Participate in process improvement initiatives
Submit utilization and authorization requests
Report critical incidents to state and county agencies, Adult Protective Services, and law enforcement
Participate in appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

Requires BA/BS degree
Minimum of 2 years of experience working with a social work agency
Any combination of education and experience which would provide an equivalent background
Candidates must live in one of the following counties: Athens, Clermont, Clinton, Defiance, Erie, Fulton, Hamilton, Hancock, Henry, Lucas, Montgomery, Ottawa, Paulding, Pickaway, Ross, Sandusky, Seneca, Warren, Williams, Wood, Clark, Darke, Shelby, Wyandot
Strong preference for case management experience with older adults or individuals with disabilities
BA/BS in Health/Nursing preferred
Ability to perform face-to-face program assessments using tools with pre-defined questions
Ability to apply motivational interviewing techniques
Experience or ability to coordinate and manage LTSS/IDD, behavioral health, or physical health needs
Ability to identify potential clinical healthcare needs and gaps in care
Ability to manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Knowledge of long-term services and supports utilization
Ability to submit utilization/authorization requests with supporting documentation
Ability to report critical incidents to internal and external parties
Ability to assist with appeals, fair hearings, grievances, and state audits

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid workforce strategy
Vaccination coverage/requirement for certain patient/member-facing roles