LTSS Service Coordinator – Case Manager

Elevance Health

. Conduct service coordination functions for a defined caseload of individuals in specialized programs .

Posted 9/22/2026full-timeSebring • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination, case management, and interdisciplinary collaboration to support individuals with complex health and social needs. Proficient in conducting assessments, developing Person Centered Support Plans, and engaging with diverse support circles.

Highest-signal resume keywords

Person Centered PlanningCase ManagementMotivational InterviewingBilingual in Spanish/EnglishLTSS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment DevelopmentService CoordinationComprehensive Support PlansDocumentation of GoalsCritical Incident Reporting

Soft Skills

MentoringTrainingInterpersonal Communication

Tools & Technologies

Predefined Assessment Tools

Industry Keywords

Social WorkHealthcare ManagementChronic Illness ManagementBehavioral HealthPatient Advocacy

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ support circles and manage physical health, behavioral health, and LTSS needs
Perform face-to-face program assessments using predefined tools and motivational interviewing techniques
Identify members with potential clinical healthcare needs and coordinate cases with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Document members’ short- and long-term service and support goals with their chosen care teams
Identify members who may benefit from alternative service levels or waiver programs
Mentor, train, or serve as subject matter expert or preceptor for new staff
Participate in process improvement initiatives
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background
Specific education, years, and type of experience may be required based upon state law and contract requirements
Bilingual in Spanish/English
BA/BS degree field of study in health care related field preferred
LTSS, case management, social work or hospital discharge planning experience preferred
Candidates must reside in Hardee, Highlands, Hillsborough, Manatee, or Polk County
Candidates must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
Candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza; unvaccinated candidates require an acceptable explanation

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with employer match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources