LTSS Service Coordinator – Clark County, Floyd County

Elevance Health

. Conduct service coordination functions for a defined caseload of individuals in specialized programs .

Posted 9/23/2026full-timeNew Albany • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service coordination, conducting assessments, and developing Person Centered Support Plans. Proficient in engaging interdisciplinary teams and managing both clinical and non-clinical needs of individuals with chronic illnesses and disabilities.

Highest-signal resume keywords

Person Centered PlanningMotivational Interviewing TechniquesInterdisciplinary Care CoordinationCase ManagementAssessment and Support Plan Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service CoordinationComprehensive AssessmentsPerson Centered Support PlansDocumentation of Service GoalsUtilization and Authorization Requests

Soft Skills

MentoringSubject Matter ExpertiseProcess Improvement

Tools & Technologies

Assessment Tools

Certifications & Qualifications

BA/BS DegreeCOVID-19 VaccinationInfluenza Vaccination

Industry Keywords

Social Work AgencyChronic Illness ManagementBehavioral HealthLong-Term Services and Supports (LTSS)State Audits

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ circles of support and manage physical health, behavioral health, and LTSS needs
Perform face-to-face program assessments using tools with pre-defined questions
Apply motivational interviewing techniques for evaluations, coordination, and management of waiver and behavioral or physical health needs
Identify members with potential clinical healthcare needs and coordinate cases as the single point of contact with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Document short- and long-term service and support goals with members’ chosen care teams
Identify members who may benefit from alternative service levels or waiver programs
Mentor, provide subject matter expertise, or serve as preceptor for new staff
Assist with formal training and process improvement initiatives
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

BA/BS degree
Minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience
Specific education, years, and type of experience may be required based upon state law and contract requirements
BA/BS degree in a health care related field preferred
Reside in Floyd County or Clark County, IN
Travel to worksite and other locations as necessary
Candidates must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
Certain patient/member-facing roles require COVID-19 and Influenza vaccination unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with company match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources