LTSS Service Coordinator, Polk County

Elevance Health

. Conduct service coordination functions for a defined caseload of individuals in specialized programs .

Posted 10/26/2026full-timeDes Moines • Iowa • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments and developing comprehensive Person Centered Support Plans while effectively coordinating care for individuals with complex health needs. Proficient in applying motivational interviewing techniques and engaging interdisciplinary teams to enhance service delivery.

Highest-signal resume keywords

Person Centered PlanningMotivational Interviewing TechniquesInterdisciplinary Care CoordinationCase ManagementSocial Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment ConductingSupport Plan DevelopmentService CoordinationDocumentation of GoalsUtilization Management

Soft Skills

MentoringTrainingCommunicationProblem SolvingCollaboration

Certifications & Qualifications

BA/BS DegreeHealth Care Related Degree Preferred

Industry Keywords

Chronic Illness ManagementBehavioral HealthLong-Term Services and Supports (LTSS)Clinical Healthcare NeedsState Audits

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ circles of support and manage physical health, behavioral health, and LTSS needs
Perform face-to-face program assessments using various tools and predefined questions
Apply motivational interviewing techniques for evaluations, coordination, and management of waiver and behavioral or physical health needs
Identify members with potential clinical healthcare needs and coordinate cases as the single point of contact with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Document members’ short- and long-term service and support goals with their chosen care teams
Identify members who may benefit from alternative service levels or waiver programs
Mentor, train, and serve as a subject matter expert or preceptor for new staff
Participate in process improvement initiatives
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

BA/BS degree
Minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience
Specific education, years, and type of experience may be required based upon state law and contract requirements
BA/BS degree in a health care related field preferred
Ability to travel to the worksite and other locations as necessary
Candidates should reside in Polk County, IA
Candidates must be within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid work arrangement
Professional and personal growth opportunities