Outreach Care Specialist

Elevance Health

. Coordinate follow-up care plan needs by scheduling appointments or enrolling members in programs .

Posted 9/28/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating care plans, assessing member compliance, and recommending process improvements to enhance health outcomes. Proficient in building relationships with agencies and preparing compliance documentation.

Highest-signal resume keywords

Care Plan CoordinationMember Compliance AssessmentProcess Improvement RecommendationsRelationship ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementTreatment Plan ModificationHealth Risk CoachingReport PreparationAppointment Scheduling

Soft Skills

Problem SolvingInterpersonal CommunicationCoaching

Tools & Technologies

Microsoft Suite Applications

Certifications & Qualifications

Certified Nurse AssistantCertified Medical Assistant

Industry Keywords

Quality GoalsHealth CompliancePatient CareCommunity ResourcesVaccination Requirements

About the role

Key responsibilities & impact

Coordinate follow-up care plan needs by scheduling appointments or enrolling members in programs
Assess member compliance with medical treatment plans by telephone or through on-site visits
Identify barriers to plan compliance and coordinate resolutions
Identify opportunities affecting quality goals and recommend process improvements
Recommend treatment plan modifications and determine the need for additional services with case management and providers
Coordinate identification of and referrals to local, state, or federally funded programs
Coach members on ways to reduce health risks
Prepare reports documenting case and compliance updates
Establish and maintain relationships with agencies identified in appropriate contracts
Ensure appropriate member treatment plans are followed on less complex cases
Proactively identify ways to improve member health and meet quality goals

Requirements

What you’ll need

H.S. diploma or equivalent
Minimum of 1 year related experience
Any combination of education and experience which would provide an equivalent background
Eastern time zone preferred
Candidates must reside within a reasonable commuting distance from a posting location unless an accommodation is granted as required by law
Certified nurse assistant or certified medical assistant preferred
BS/BA degree in a related field preferred
Bilingual candidates preferred
Proficiency in Microsoft Suite applications
New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual full-time work flexibility, except required in-person training sessions