Overnight Resource & Referral Specialist

Elevance Health

. Screen, assess, train, and provide telephonic intervention/de-escalation for helpline callers using established protocols .

Posted 10/8/2026full-timeUnited StatesJunior💰 $24 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, safety screenings, and behavioral health assessments while ensuring compliance with HIPAA and OSHA regulations. Capable of coordinating resources and providing telephonic support in a fast-paced call center environment.

Highest-signal resume keywords

Crisis InterventionBehavioral Health ExperienceSafety ScreeningsHIPAA ComplianceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ScreeningsAssessmentsDocumentationIntervention PlanningResource Coordination

Soft Skills

CommunicationEmpathyCollaboration

Industry Keywords

Behavioral HealthMental Health SystemCrisis Line SupportSocial ServicesInsurance Systems

About the role

Key responsibilities & impact

Screen, assess, train, and provide telephonic intervention/de-escalation for helpline callers using established protocols
Take inbound calls, texts, and chats from individuals who may be in crisis
Perform safety screenings and assessments to determine the presence and acuity of risk to the individual or others
Understand individual needs and develop a plan of action collaboratively
Complete timely and accurate documentation of interactions
Provide linkage follow-up to ensure individuals access services
Coordinate with agencies, organizations, individuals, and natural support systems to optimize resources
Ensure compliance with HIPAA, OSHA, and other applicable regulations
Work varied first, second, and third shifts, including weekends, in a 24-hour call center operating 365 days per year

Requirements

What you’ll need

Candidates must reside in Massachusetts, New Hampshire, Connecticut, Rhode Island, or New York
High school diploma or equivalent
Minimum of 1 year of experience in behavioral health, or minimum of 6 months of direct crisis experience including screenings and assessments to determine appropriate interventions
Any combination of education and experience providing an equivalent background
Knowledge of behavioral health social services and insurance systems
Understanding of factors impacting experiences in the mental health system
Ability to perform screenings and assessments and determine appropriate interventions
Ability to comply with HIPAA, OSHA, and other federal, state, and local regulations
BS/BA degree in a mental health or other human services field and two years of direct behavioral health services experience strongly preferred
Call center experience preferred
Suicide and/or crisis line support experience preferred
Bilingual candidates preferred

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual work flexibility
Required in-person training sessions
COVID-19 and Influenza vaccination support/requirements for certain roles