Patient Enrollment Specialist I

Elevance Health

. Review and prioritize patient census .

Posted 10/2/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing empathetic support to patients. Proficient in managing multiple tasks in a fast-paced environment, with attention to detail and critical thinking abilities.

Highest-signal resume keywords

Bilingual English And SpanishCall Center ExperienceCustomer-Focused Environment ExperienceStrong Communication SkillsDigital Tools Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient EnrollmentDocumentation EntryAppointment SchedulingInquiry ResolutionCritical ThinkingProblem-Solving

Soft Skills

EmpathyAttention To DetailAbility To Work Under Pressure

Tools & Technologies

Digital PlatformsElectronic Queues

Certifications & Qualifications

HS Diploma Or EquivalentCOVID-19 VaccinationInfluenza Vaccination

Industry Keywords

Health CareCustomer ServiceSales

About the role

Key responsibilities & impact

Review and prioritize patient census
Reach out to patients to explain services and enroll them in appropriate programs
Provide support by addressing inquiries
Schedule initial and annual appointments
Enter documentation into designated systems
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers
Resolve caller issues completely with empathy and persistence
Work from the office as necessary based on business needs
Participate in required in-person training sessions
Work within a structured schedule, including occasional overtime or flexibility

Requirements

What you’ll need

HS diploma or equivalent
1 year of experience in call center, sales, health care, or customer-focused environment
Any combination of education and experience providing an equivalent background
Bilingual English and Spanish preferred
Ability to work 9:00 AM CST–6:00 PM CST
Ability to work a structured schedule with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary
Ability to become vaccinated against COVID-19 and Influenza for certain patient/member-facing roles, unless an acceptable explanation is provided
Strong verbal and written communication skills
Attention to detail, critical thinking, and problem-solving skills
Comfort and proficiency with digital tools and platforms
Ability to maintain focus during extended periods of sitting and handle multiple tasks in a fast-paced, high-pressure environment

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual work flexibility
Professional and personal growth opportunities