Patient Enrollment Specialist I

Elevance Health

. Review and prioritize patient census .

Posted 10/2/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to multitask effectively in a fast-paced environment while providing exceptional patient support. Proficient in utilizing digital tools and platforms to manage patient interactions and documentation.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsMultitasking AbilityBilingual English And SpanishAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentDocumentation EntryCall HandlingAppointment SchedulingCritical ThinkingProblem-Solving

Soft Skills

EmpathyPersistence

Tools & Technologies

Digital ToolsElectronic Queues

Industry Keywords

Health CareCall CenterCustomer-Focused Environment

About the role

Key responsibilities & impact

Review and prioritize patient census
Reach out to new and existing patients
Explain services to patients
Enroll patients into appropriate programs based on line of business
Address patient inquiries
Schedule initial and annual appointments
Enter documentation into designated systems
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
Work from the office as necessary
Collaborate with patients through virtual and in-person interactions

Requirements

What you’ll need

HS diploma or equivalent
1 year of experience in call center, sales, health care or customer-focused environment; or equivalent combination of education and experience
Ability to work 8:30 AM CST–5:30 PM CST
Ability to multitask while handling calls, texts, facsimiles, and electronic queues
Proficiency maintaining focus during extended periods of sitting
Ability to work in a fast-paced, high-pressure environment
Strong verbal and written communication skills
Attention to detail, critical thinking, and problem-solving ability
Empathy and persistence in resolving caller issues
Comfort and proficiency with digital tools and platforms
Ability to work a structured schedule with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary
Bilingual English and Spanish preferred
Candidates must reside within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
Certain patient/member-facing roles require COVID-19 and Influenza vaccination unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual full-time work with maximum flexibility and autonomy
COVID-19 and Influenza vaccination support/policy for certain patient/member-facing roles