Performance Quality Analyst I

Elevance Health

. Drive service quality excellence by evaluating the quality of enterprise services and interactions .

Posted 9/24/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in evaluating service quality, conducting audits, and analyzing data within the healthcare or insurance sector. Proficient in enrollment and billing processes, claims processing, and customer service interactions.

Highest-signal resume keywords

Enrollment And Billing ExperienceClaims Processing ExpertiseAudit Policy ApplicationData Analysis And InterpretationHealthcare Or Insurance Sector Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit DocumentationRisk AssessmentQuality EvaluationCorrective Action PlanningData Analysis

Soft Skills

Communication SkillsProblem-Solving Skills

Industry Keywords

HealthcareInsuranceCustomer ServiceAutomated EnvironmentField Work

About the role

Key responsibilities & impact

Drive service quality excellence by evaluating the quality of enterprise services and interactions
Evaluate enrollment and billing, claims processing, and customer service written and verbal inquiries
Assist higher-level auditors/leads with assigned field work
Perform special and targeted audits requested by internal management
Participate in pre- and post-implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment and billing transactions, and corrective action plans
Analyze and interpret data and make recommendations for change
Apply audit policy and assess risks to minimize exposure and mitigate risks
Document audit results and findings
Suggest appropriate remediation

Requirements

What you’ll need

Requires a BS/BA
2+ years related experience in an enrollment and billing, claims and/or customer contact automated environment
Preferably experience in the healthcare or insurance sector
Equivalent combination of education and experience may be accepted
Must work in-office 1–2 days per week
Must reside within commuting distance from an Elevance Health office, unless an alternate location is approved

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with company match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid work arrangement with virtual-work flexibility