Pharmacy Customer Associate – Bilingual

Elevance Health

. Respond to basic customer questions by telephone and written correspondence regarding retail and mail-order prescriptions .

Posted 10/5/2026full-timeUnited StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, including effective communication and problem-solving skills, while managing high-volume interactions in a fast-paced environment. Proficient in utilizing digital tools and platforms to enhance customer experience and support.

Highest-signal resume keywords

Bilingual Spanish SkillsHigh Volume Call Center ExperienceSpecialty Pharmacy ExperienceStrong Communication SkillsProficiency With Digital Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingAnalytical SkillsMultitaskingAutomated Customer Service Experience

Soft Skills

Interpersonal CommunicationFacilitation Skills

Tools & Technologies

Digital ToolsElectronic Queues

Certifications & Qualifications

Validated Language Test/Assessment

Industry Keywords

Retail PrescriptionsMail-Order PrescriptionsClaims SupportMembership SupportCustomer Relations

About the role

Key responsibilities & impact

Respond to basic customer questions by telephone and written correspondence regarding retail and mail-order prescriptions
Develop and maintain positive customer relations
Coordinate with company functions to resolve customer requests appropriately and timely
Interact with subscribers, providers, benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans
Provide claims, customer service, and membership support
Research issues and provide proactive, thorough solutions
Own service requests through high-quality resolution and follow-through
Guide customers through personal options, decisions, technology, tools, and resources
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
Work occasional overtime or adjust schedule based on business needs
Perform other duties as assigned

Requirements

What you’ll need

HS diploma or equivalent and previous experience in an automated customer service environment, or an equivalent combination of education and experience
Bilingual Spanish or multi-language skills required
Must pass a validated language test/assessment
High volume call center experience preferred
Specialty pharmacy experience preferred
Strong oral, written, and interpersonal communication skills
Problem-solving, facilitation, and analytical skills
Ability to multitask while handling calls, texts, facsimiles, and electronic queues
Ability to maintain focus during extended periods of sitting
Proficiency with digital tools and platforms
Ability to work structured shifts between 4:00am and 10:00pm
Ability to work in the office as necessary and commute within a reasonable distance of a posted location
Candidates must reside in one of the posted locations
Required vaccination against COVID-19 and Influenza for certain patient/member-facing roles, unless an acceptable explanation is provided

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution and match
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical, dental, and vision benefits
Short- and long-term disability benefits
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid/virtual work flexibility
Professional and personal growth opportunities