FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Pharmacy Customer Associate I
Elevance Health. Respond to basic customer questions by telephone and written correspondence about pharmacy retail and mail order prescriptions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a call center environment, with a focus on healthcare and pharmacy knowledge. Capable of effective communication, problem-solving, and providing thorough support to customers.
Highest-signal resume keywords
Customer Service ExperienceHealthcare KnowledgeCall Center ExperienceProblem-Solving SkillsInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automated Customer ServiceClaims SupportResearch SkillsAnalytical SkillsFacilitation Skills
Soft Skills
Oral CommunicationWritten CommunicationInterpersonal Skills
Industry Keywords
PharmacyHealth InsuranceCustomer RelationsService RequestsPatient/Member-Facing Roles
About the role
Key responsibilities & impact- Respond to basic customer questions by telephone and written correspondence about pharmacy retail and mail order prescriptions
- Develop and maintain positive customer relations
- Coordinate with company functions to handle and resolve customer requests appropriately and promptly
- Provide claims, customer service, and/or membership support to subscribers, providers, group or benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans
- Conduct research to provide proactive and thorough solutions
- Own service requests through high-quality resolution and follow-through
- Support and guide customers regarding personal options and decisions
- Help customers become knowledgeable and confident in using available technology, tools, and resources
Requirements
What you’ll need- HS diploma or equivalent
- Previous experience in an automated customer service environment, or an equivalent combination of education and experience
- Knowledge in healthcare, health insurance, or pharmacy strongly preferred
- Experience in a call center environment strongly preferred
- Strong oral, written, and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
- Ability to work a shift between 5:50 AM and 9 PM Central time
- Ability to work one or both weekend days as assigned
- Ability to attend required in-person training sessions
- Candidates must reside within a reasonable commuting distance from a posting location unless accommodation is granted as required by law
- Certain patient/member-facing roles require vaccination against COVID-19 and Influenza
Benefits
Comp & perks- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Virtual work flexibility
- Accommodation support as required by law