Process Improvement Consultant – Pharmacy and Infusion

Elevance Health

. Provide dedicated Quality support for pharmacy and clinical infusion operations .

Posted 10/15/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Support for pharmacy and clinical infusion operations, with a strong focus on conducting investigations, root cause analysis, and implementing corrective and preventive actions. Proficient in utilizing data and quality methodologies to drive process improvements and ensure compliance with regulatory standards.

Highest-signal resume keywords

Root Cause Analysis (RCA)Corrective And Preventive Actions (CAPAs)Qualityze, ERX, Or CareTend PlatformsLean/Six Sigma CertificationMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident InvestigationNon-Conformance InvestigationData AnalysisProcess ImprovementTrend IdentificationAction Plan DevelopmentMonitoring EffectivenessQuality GovernanceReportingVisualization Tools

Soft Skills

CommunicationCollaborationProblem-SolvingStakeholder EngagementOrganizational Skills

Tools & Technologies

Microsoft ExcelTableauQualityzeERXCareTend

Certifications & Qualifications

Lean/Six Sigma CertificationRegistered Nurse (RN)Certified Pharmacy Technician

Industry Keywords

Quality Management ProgramRegulatory ComplianceAccreditation StandardsPharmacy OperationsClinical Infusion Operations

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide dedicated Quality support for pharmacy and clinical infusion operations
Conduct incident and non-conformance investigations
Perform root cause analysis (RCA)
Develop and recommend corrective and preventive actions (CAPAs)
Evaluate contributing factors, potential impact, and systemic issues
Partner with Operations, Clinical, Compliance, business owners, and other stakeholders
Use data, quality methodologies, reports, production statistics, and process improvement tools to identify trends and reduce recurrence
Establish action plans, responsibilities, timelines, and measures of effectiveness
Monitor CAPAs for implementation, effectiveness, and sustainability
Communicate findings, trends, risks, recommendations, and improvement outcomes to Quality leadership and business partners
Support Quality governance, committee activities, and additional Quality Management Program initiatives
Ensure quality activities align with regulatory, contractual, accreditation, and internal quality requirements

Requirements

What you’ll need

Requires a BA/BS in a related field and minimum of 5 years related experience; or any combination of education and experience, which would provide an equivalent background.
RN or Certified Pharmacy technician preferred
Experience with Qualityze, ERX or CareTend platforms a plus
Proficiency with Microsoft Excel
Experience with reporting or visualization tools such as Tableau preferred
CURES, Lean/Six Sigma certification preferred
Candidates must reside within a reasonable commuting distance from one of the posting locations unless an accommodation is granted as required by law
Ability to work in-office 1–2 days per week
1st Shift (United States of America)

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Hybrid work flexibility
Virtual work flexibility