Product Operations Analyst

Elevance Health

. Own systems and tools supporting day-to-day product development and delivery .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product operations and management, with a strong focus on process documentation, analytics, and cross-functional collaboration. Proficient in utilizing tools for product delivery tracking and vendor management within the healthcare technology sector.

Highest-signal resume keywords

Product Operations ManagementDashboard DevelopmentVendor Relationship ManagementProcess DocumentationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisWorkflow MappingProcess DocumentationTechnical WritingData AnalysisProduct ManagementEnd-User TrainingProduct Adoption MeasurementRisk ManagementChange Management

Soft Skills

Organizational SkillsAnalytical SkillsCommunication SkillsAdaptabilityCollaboration

Tools & Technologies

JiraGitHubAsanaSmartsheetMetabaseTableauSQLFreshpaintMixpanelChameleon

Industry Keywords

Healthcare TechnologyValue-Based CareProduct DeliveryUser EngagementIntegration Management

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own systems and tools supporting day-to-day product development and delivery
Measure product adoption and drive end-user awareness of new and existing functionality through Freshpaint, Mixpanel, and Chameleon
Support backlog grooming, release readiness, and delivery tracking with product managers and engineering leads
Document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management
Coordinate cross-functional activities and maintain clear communication between teams
Create and maintain product documentation
Facilitate internal training and rollout coordination for new releases
Manage product tool vendor relationships, including contracts, licensing, renewals, and support escalations
Monitor key systems and integrations using dashboards and feedback loops
Escalate risks or errors and collaborate on alerting and triage workflows for incidents or downtime
Maintain dashboards and reports covering product delivery progress, adoption trends, and operational metrics
Track and share product engagement and issue trends to support prioritization and product decisions
Collaborate with Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success to optimize processes, tools, and workflows
Support reliable, scalable technology solutions aligned with care team and provider needs

Requirements

What you’ll need

BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background
3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology
Proficiency with Jira, GitHub, Asana, or Smartsheet
Experience developing dashboards and reports using Metabase, Tableau, or SQL
Strong organizational, analytical, and communication skills
Experience with workflow mapping, process documentation, and end-user training materials
Familiarity with GitBook, Chameleon, or similar knowledge management and in-app education platforms
Experience supporting healthcare technology, preferably in value-based care
Experience working with third-party vendors or integrations
Ability to adapt and thrive in a fast-paced, evolving environment
Candidates must be within a reasonable commuting distance from one of the posting locations unless an accommodation is granted as required by law

Benefits

Comp & perks

Employee referral: $250
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual full-time work with flexibility and autonomy
Required in-person training sessions when indicated