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Telephonic Health Educator
Elevance Health. Provide health coaching services to disease management program members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health coaching and disease management, utilizing Motivational Interviewing techniques to facilitate behavior change and improve health outcomes. Collaborates effectively with multidisciplinary teams to provide tailored education and support to program members.
Highest-signal resume keywords
Health CoachingDisease ManagementMotivational InterviewingPatient EducationBehavior Change Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health EducationBehavioral AssessmentIndividualized Action PlanningTelephonic CommunicationPreventative Care Strategies
Soft Skills
Motivational SupportDe-escalation TechniquesInterpersonal Communication
Certifications & Qualifications
Certification in Health CoachingAdvanced Certification in Disease Management
Industry Keywords
Direct CareExercise InstructionPatient EducationMultidisciplinary Team CoordinationCOVID-19 Vaccination Requirement
About the role
Key responsibilities & impact- Provide health coaching services to disease management program members
- Deliver education, motivational support, and individualized action planning
- Provide information to members eligible for disease management programs
- Conduct telephonic meetings with program members according to program standards
- De-escalate situations with members resistant to health coaching or disease management interventions
- Consult department associates on methods to help members recognize and overcome health barriers
- Increase participants’ motivation by addressing preventative care, barriers, and needs
- Promote incremental behavior change and healthier outcomes
- Conduct behavioral assessments to identify individual knowledge, skills, and behavioral needs
- Coordinate with the multidisciplinary clinical team as needed
Requirements
What you’ll need- BA/BS in appropriate field of specialization
- Minimum of 2 years of related experience in direct care health education, exercise instruction, or patient education
- Any combination of education and experience providing an equivalent background may be considered
- Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques preferred
- Strong understanding of disease management principles preferred
- Certification or advanced certification and/or license appropriate to field of specialty preferred
- Prior experience utilizing Motivational Interviewing techniques preferred
- Candidates must reside within a reasonable commuting distance from a posting location unless an accommodation is granted as required by law
- New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided
- Ability to work Monday–Friday, 1:00 pm to 9:30 pm EST
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Virtual work flexibility
- Required in-person training sessions