Telephonic Health Educator

Elevance Health

. Provide health coaching services to disease management program members .

Posted 9/24/2026full-timeUnited StatesJuniorMid-Level💰 $25 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in health coaching and disease management, utilizing Motivational Interviewing techniques to facilitate behavior change and improve health outcomes. Strong background in patient education and the ability to conduct behavioral assessments to tailor interventions effectively.

Highest-signal resume keywords

Health CoachingDisease ManagementMotivational InterviewingPatient EducationBehavior Change Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral AssessmentIndividualized Action PlanningTelephonic MeetingsPreventative Care EducationHealth Barrier Identification

Soft Skills

Motivational SupportDe-escalation TechniquesCollaboration

Certifications & Qualifications

Health Coaching CertificationAdvanced Certification in Health Education

Industry Keywords

Direct CareExercise InstructionMulti-disciplinary Clinical TeamPatient-facing RolesCOVID-19 Vaccination Requirement

About the role

Key responsibilities & impact

Provide health coaching services to disease management program members
Deliver education, motivational support, and individualized action planning
Provide information to members eligible for disease management programs
Conduct telephonic meetings with program members according to program standards
De-escalate situations involving members resistant to health coaching or disease management interventions
Consult with department associates on methods to help members recognize and overcome health barriers
Increase participants’ motivation by addressing preventative care, barriers, and needs
Conduct behavioral assessments to identify member knowledge, skills, and behavioral needs
Promote incremental behavior change and healthier outcomes
Coordinate with others on the multi-disciplinary clinical team as needed

Requirements

What you’ll need

BA/BS in appropriate field of specialization
Minimum of 2 years of related experience in direct care, health education, exercise instruction, or patient education; or an equivalent combination of education and experience
Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques preferred
Strong understanding of disease management principles preferred
Certification or advanced certification and/or license appropriate to field of specialty preferred
Prior experience utilizing Motivational Interviewing techniques preferred
Candidates must reside within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
Monday–Friday availability from 11:00am to 7:30pm EST
Certain patient/member-facing roles require COVID-19 and Influenza vaccination

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
COVID-19 and Influenza vaccination requirement for certain patient/member-facing roles