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Communication Analyst II
Elite (Elite Learning). Monitor, moderate, and support customer service across review and engagement channels, such as Reclame Aqui, Contact Us, and Google Business Profile reviews .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management across digital platforms, with a strong focus on communication, content creation, and crisis management. Proficient in maintaining up-to-date institutional information and executing effective communication campaigns.
Highest-signal resume keywords
Customer Service ManagementCrisis ManagementContent CreationStrong Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Asset ManagementContent ReviewResponse Flow CreationCommunication Campaign MonitoringSocial Media Management
Soft Skills
Conflict ResolutionProactive ApproachStrong Sense of ResponsibilityEfficient Task Execution
Tools & Technologies
Blip PlatformChatbotsGoogle Business Profile
Industry Keywords
CommunicationsAdvertisingMarketingJournalismEducational Institutions
About the role
Key responsibilities & impact- Monitor, moderate, and support customer service across review and engagement channels, such as Reclame Aqui, Contact Us, and Google Business Profile reviews
- Map and execute the transition and migration of channels and digital assets for new units, including social media accounts, Google profiles, and websites
- Keep institutional information—such as hours, addresses, contact details, and photos—up to date across digital platforms and maps
- Create, review, and update response flows and content on the Blip platform and in chatbots
- Monitor and validate communication campaigns, including emails, messages, and announcements, directed to students, guardians, and families
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Communications, Advertising, Marketing, Journalism, or a related field
- Customer- and audience-experience focus
- Strong communication and writing skills
- Crisis management and conflict resolution skills
- Attention to detail and commitment to standardization
- Proactive approach
- Ability to execute tasks efficiently
- Strong sense of responsibility
- Previous experience in educational institutions is a plus
Benefits
Comp & perks- Transportation allowance
- Health and dental insurance with copayments
- Home office allowance
- Profit-Sharing and Results Program (PLR)
- Birthday month day off
- Salta Learning Environment: Free courses on leadership and communication
- Partnerships through Salta +Benefits: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, BodyTech, Budda Spa, and many others!