Account Manager

Elite Technology

. Build and sustain trusted relationships with a portfolio of law firm and corporate legal clients as primary point of contact and strategic partner .

Posted 10/6/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within SaaS and Legal Tech, focusing on relationship-building, strategic sales growth, and effective use of CRM tools. Proven ability to analyze customer data and develop actionable strategies to enhance client satisfaction and retention.

Highest-signal resume keywords

Account ManagementCustomer SuccessSaaS ExperienceCRM ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningSales ForecastingRetention StrategiesCloud Software SolutionsData Analysis

Soft Skills

Executive CommunicationCollaborationStrategic ThinkingProblem SolvingAttention to Detail

Tools & Technologies

SalesforceCRM Tools

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Marketing

Industry Keywords

Legal TechProfessional ServicesCustomer Lifecycle ManagementOnboardingCross-Sell Opportunities

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and sustain trusted relationships with a portfolio of law firm and corporate legal clients as primary point of contact and strategic partner
Drive account growth through upsell and cross-sell opportunities aligned to client goals and needs
Maintain accurate account planning records in the CRM and forecast sales pipeline close dates and next steps
Manage the customer lifecycle, resolve issues, and ensure high customer satisfaction and loyalty
Use customer health data and engagement trends to identify at-risk accounts and develop retention strategies
Collaborate with Solutions Consultants to deliver tailored demonstrations, value propositions, and ROI-driven proposals
Partner with Customer Success on onboarding, adoption, and long-term product utilization
Provide feedback to Product and Solutions teams to influence roadmap priorities
Represent client perspectives internally and champion continuous improvement in service delivery
Educate customers on best practices, new functionality, and industry trends
Perform other duties as assigned to support departmental and company objectives

Requirements

What you’ll need

Bachelor's Degree in Business, Marketing, or equivalent experience
3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services
Proven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets
Strong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions
Exceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders
Analytical and commercially minded, with the ability to translate customer goals into actionable account strategies
Highly collaborative and comfortable working cross-functionally across Product, Solutions, and Customer Success teams
Strategic thinker with a proactive, solutions-oriented mindset and strong attention to detail
Strong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments
Ability to travel up 25–50% as business needs require
Moderate physical capacity: 20–50 lbs – frequent lifting, bending, or standing
Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position
Must be based in UK Time Zone (GMT/BST)

Benefits

Comp & perks

Competitive Compensation Package
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Tuition Reimbursement
Parental Leave
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program
Flexible remote work model
Hybrid work environment option
Reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law