Access Center Supervisor – Imaging, Specialty Scheduling

Elliot Hospital

. Oversee daily operations, performance, and service delivery of Imaging Scheduling and Specialty Scheduling teams .

Posted 11/3/2026full-timeManchester • New Hampshire • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and scheduling management, with a focus on optimizing patient access and enhancing operational outcomes. Proven ability to lead teams, implement performance improvement strategies, and foster a collaborative work environment.

Highest-signal resume keywords

Healthcare Operations ExperienceScheduling ManagementTeam LeadershipPerformance Improvement StrategiesPatient Access Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling EfficiencyQuality ReviewsWorkflow RedesignCapacity ManagementOperational Workflows

Soft Skills

Team Culture DevelopmentCommunication SkillsStaff Training and CoachingCustomer Service

Certifications & Qualifications

High School Diploma or EquivalentAssociate Degree Preferred

Industry Keywords

Imaging SchedulingSpecialty SchedulingPatient ExperienceCall Center OperationsAmbulatory Practice Operations

About the role

Key responsibilities & impact

Oversee daily operations, performance, and service delivery of Imaging Scheduling and Specialty Scheduling teams
Lead and support front-line coordinators and support staff
Monitor staff performance, accuracy, productivity, and work queue management
Perform quality reviews of scheduling interactions and documentation
Develop and implement strategies to improve access, scheduling efficiency, patient experience, and operational outcomes
Oversee diagnostic and imaging scheduling based on provider orders, clinical requirements, and patient needs
Optimize scheduling templates, utilization, capacity management, and operational workflows with Imaging leadership
Monitor referral and scheduling work queues for timely patient outreach, appointment completion, and closure of scheduling requests
Address workflow challenges, communication needs, and scheduling capacity concerns with clinical and operational leaders
Participate in performance improvement, workflow redesign, technology implementation, and organizational change management
Plan and implement staff development, engagement, and performance improvement strategies
Train and coach staff, foster team culture, and provide performance feedback
Address internal and external customer service concerns
Participate in recruitment, interviewing, hiring, onboarding, evaluations, and succession planning for direct reports
Attend leadership meetings and contribute to strategic planning, operational initiatives, and departmental policy development

Requirements

What you’ll need

High School Diploma or Equivalent required
Associate degree preferred
Two years of supervisory, coordinator, or team lead experience required
Experience in healthcare operations, patient access, scheduling, call center operations, or ambulatory practice operations required
Must live local
Required onsite two days a week, determined by Imaging and GI Department onsite days

Benefits

Comp & perks

Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Continuing Education Reimbursement Programs: $4000/YR for Full Time staff, $2000/YR for Part Time staff
Tuition discount programs for you, your spouse, and dependents
403(b) Retirement Savings Plan with employer match
Multiple onsite gym locations with FREE access for employees
Yoga and personal training
Additional discount programs on insurance, mobile plans, travel, and more