Applications Support Specialist – Risk Management

Elliot Hospital

. Serve as primary system administrator and liaison to SolutionHealth IT staff for Elliot Health System’s electronic occurrence reporting system.

Posted 10/8/2026full-timeManchester • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in system administration and IT support within healthcare environments, with a strong focus on database management, problem-solving, and effective communication. Capable of training users and collaborating with vendors to enhance system functionality and ensure data integrity.

Highest-signal resume keywords

System AdministrationIT Support in HealthcareDatabase ManagementProblem-Solving SkillsMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ProgramsTable ManagementSystem Design UnderstandingIT ProgrammingComputer Operations

Soft Skills

Good JudgmentAttention to DetailCommunication SkillsTelephone Skills

Tools & Technologies

Microsoft Tools and ApplicationsElectronic Risk Reporting Applications

Certifications & Qualifications

Associate Degree or Equivalent Experience

Industry Keywords

Healthcare Risk ManagementQuality DepartmentsComplianceEvent Monitoring

About the role

Key responsibilities & impact

Serve as primary system administrator and liaison to SolutionHealth IT staff for Elliot Health System’s electronic occurrence reporting system.
Provide support for key computer systems and applications within the Legal and Compliance Departments.
Monitor software systems and data integrity and collaborate with vendors to resolve issues.
Liaise between vendors and SolutionHealth/EHS IT to complete report-writing requests and ensure intranet functionality.
Train new and existing system and application users with the RN Risk Management Coordinator.
Assist staff with access issues, questions, and reporting requests.
Build new system functionality under the guidance of clinical departments.
Ensure the system is available for staff to enter events and troubleshoot downtime or system failures.
Update and maintain manually uploaded databases containing staff, provider, medication, and other user information.
Monitor events to help department staff resolve them on time.
Design, support, and update internal web pages as requested by the Director.

Requirements

What you’ll need

Associate degree or equivalent experience required.
Bachelor’s degree or background in computer science preferred.
Experience providing IT support, preferably in healthcare, required.
Two (2) years' experience in healthcare risk or quality departments preferred.
Two (2) years’ IT programming or computer operations experience preferred.
Medical terminology preferred.
Understands system designs and process application flows required.
Proficient with database programs, table management or other relevant applications required.
Demonstrates extensive knowledge and understanding of supported systems preferred.
Proficient with Microsoft tools and applications.
Good judgment and problem-solving skills required.
Gives attention to detail and follows up on outstanding issues.
Good communication and telephone skills.
Previous experience with healthcare electronic risk reporting applications preferred.

Benefits

Comp & perks

Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
Accrued Earned Time
403b with matching (fully vested) and discretionary annual core contributions
Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts
Hybrid work arrangement