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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Customer Success experience with a focus on managing and expanding Enterprise accounts, driving profitable revenue growth, and utilizing data analysis to mitigate renewal risks. Proficient in SaaS solutions sales, account management, and understanding of complex B2B sales methodologies.
Highest-signal resume keywords
Customer Success ManagementSaaS Solutions SalesData AnalysisAccount ManagementB2B Sales Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Flow DiagramsCustomer Usage AnalysisProposal DevelopmentContract NegotiationQuota Achievement
Soft Skills
Relationship ManagementFlexibilityAdaptabilityStrong Work EthicEntrepreneurial Mindset
Tools & Technologies
AI ToolsCRM Software
Industry Keywords
Digital AssetsCrypto EconomyAML/KYCForensicsCompliance WorkflowsPayments
About the role
Key responsibilities & impact- Join the global Commercial team and uncover and develop new commercial opportunities within existing customers
- Manage a nominated list of mainly Enterprise customers
- Drive profitable annual contract revenue and increased market share from the Elliptic solution and service portfolio
- Manage customers throughout onboarding, renewal and expansion
- Act as the main internal and external point of contact for assigned accounts
- Analyse utilization data and assess and mitigate renewal risk
- Develop upsell and cross-sell opportunities within the region
- Build strategic account plans and manage the commercial cycle independently or with Account Executives
- Discover and scope expansion opportunities
- Convert customer needs and challenges into qualified opportunities
- Develop custom proposals
- Conduct QBRs, kickoff calls and product demonstrations
- Negotiate terms and renewals
- Meet and exceed quarterly and annual quotas
- Deliver profitable revenue growth and over 100% net account retention for named accounts
Requirements
What you’ll need- Extensive Customer Success experience managing, retaining and leading expansion opportunities
- Experience working with a broad set of customers across the region
- Experience creating and working with data flow diagrams of payment schemes and architecture
- Understanding of customer business models and how digital assets fit into strategy
- Ability to analyse customer usage and engagement data
- Ability to manage difficult client relationships, including churn or downsell conversations
- Ability to evaluate customer needs and preferences regarding pricing, product terms and conditions
- Experience working with larger account teams, including Account Executives and Solutions Consultants
- Understanding of complex B2B sales methodologies
- Flexibility and adaptability to changing priorities
- Comfort adopting AI tools to boost productivity
- Solid Account Management experience selling SaaS solutions
- Experience working with customers distributed across multiple countries/states
- Track record of retention and generating net new business
- Demonstrated success and quota over-achievement; top 10% performer at last company
- Strong work ethic and entrepreneur’s mindset
- Interest in digital assets and the crypto economy
- Understanding of AML/KYC and Forensics space
- Payments and/or crypto experience
- Familiarity with compliance workflows
- Experience selling SaaS solutions to Financial Services
Benefits
Comp & perks- Hybrid working and the option to work from almost anywhere for up to 90 days per year
- £500 remote working budget to set up your home office space
- $1,000 Learning & Development budget
- 25 days of annual leave plus bank holidays
- An extra day for your birthday
- 16 weeks fully-paid enhanced parental leave for eligible employees
- Private Health Insurance through Vitality
- Full access to Spill Mental Health Support
- Life Assurance covering 4 times your salary for beneficiaries
- Cycle to Work Scheme