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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B customer success and account management within the fintech and financial services sectors, focusing on renewals and expansion metrics such as NRR, GRR, and ARR. Proficient in utilizing AI tools and maintaining a structured approach to client interactions while fostering relationships with crypto businesses and banks.
Highest-signal resume keywords
B2B Customer SuccessAccount ManagementRenewals ManagementFinancial Services BackgroundCommercial Awareness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewals ManagementExpansion MetricsHealth Scores AnalysisRisk ForecastingNegotiation Skills
Soft Skills
Structured ApproachOrganizational SkillsCommunication Skills
Tools & Technologies
AI ToolsCRM Software
Certifications & Qualifications
AML ComplianceKYC Compliance
Industry Keywords
CryptoFintechRegtechPaymentsDigital AssetsBlockchainWeb3
Tech Stack
Tools & technologiesWeb3
About the role
Key responsibilities & impact- Own a portfolio of 40–50 crypto businesses, fintechs, banks, and stablecoin issuers
- Ensure customers see measurable value, renew with confidence, and grow with Elliptic
- Own health, retention, and expansion pipeline across the portfolio using health scores and usage data
- Run renewals end to end, accurately forecast risk, and negotiate commercial terms
- Identify and lead expansion opportunities, closing them directly or involving the aligned Account Executive
- Run QBRs demonstrating customer value from Elliptic
- Involve Solutions and Product where needed
- Help shape the EMEA team’s playbooks, tools, and processes
Requirements
What you’ll need- B2B customer success or account management experience in SaaS, ideally with a mid-market book
- Demonstrated results for owned renewals or expansion, including NRR, GRR, or ARR metrics
- Financial services background: crypto, regtech, payments, or traditional finance
- Structured, organised approach to client meetings
- Commercial awareness, including renewals
- Fluency with AI tools in daily workflow and ability to assess when not to trust them
- Bonus: AML, KYC, or financial crime compliance experience
- Bonus: familiarity with blockchain, Web3, or digital assets
- Bonus: a second European language
- Bonus: interest in representing Elliptic at industry events
- Must be based in, or able to regularly commute to, the London regional hub and meet a minimum expectation of eight in-office days per month
Benefits
Comp & perks- Hybrid working: work from almost anywhere for up to 90 days a year
- Home office budget: £500 to set up your space
- Learning & development: $1,000 a year for anything, agreed with your manager, that supports your growth
- 25 days of annual leave plus bank holidays
- Extra day off for your birthday
- 16 weeks fully paid parental leave for eligible employees, regardless of gender or whether you become a parent by birth or adoption
- Private health insurance through Bupa
- Life assurance: cover of 4x your salary for your beneficiaries
- Full access to Spill for mental health support
- Cycle to Work scheme