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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support, particularly in resolving user issues and enhancing the user experience within financial management platforms. Strong communication skills in English and Greek, combined with a solid understanding of finance and technology, are essential for success in this role.
Highest-signal resume keywords
Customer Support ExperienceVerbal And Written Communication SkillsIT KnowledgeDomain Expertise In FinanceUnderstanding Of Accounting Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem ResolutionContent CreationProduct KnowledgeUnderstanding Of Technology
Soft Skills
Creative Problem SolvingCommitment To User ExperienceEagerness To LearnCollaboration
Tools & Technologies
Elorus Online Financial Management Platform
Industry Keywords
FinanceBusinessFinTechAccounting Principles
About the role
Key responsibilities & impact- Answer user questions and resolve issues via chat, email, or phone.
- Create, organize, and publish support content, including guides, FAQs, and best practices.
- Document problem areas to support collaboration with the product team.
- Explain product updates and improvements to users.
- Take ownership of customer issues through resolution.
- Help users make the most of Elorus’ online financial management platform.
Requirements
What you’ll need- 2+ years of experience as a Customer Support Specialist or similar role.
- Able to understand and relate to small business users.
- Committed to improving the user experience and growing product knowledge.
- Creative in addressing unconventional or complex questions.
- Excellent verbal and written communication skills in English and Greek.
- Strong IT knowledge; able to quickly grasp technology and apply learning to tasks.
- Domain expertise in Finance, Business, or FinTech preferred.
- Experience in accountancy or management, with knowledge of accounting principles preferred.
- Strong understanding and passion for technology preferred.
- Eagerness to learn and grow in a collaborative environment preferred.
Benefits
Comp & perks- Competitive compensation based on experience.
- Fixed monthly meal allowances.
- Private health insurance.
- Hybrid work model (on-site & remote).
- Access to the latest tools and continuous learning opportunities.
- A modern and supportive workplace culture.