Technical Client Success Manager

Elwood

. Own a defined book of clients and act as the accountable owner of each client’s success throughout their lifecycle.

Posted 9/22/2026full-timeRemote • Hong Kong, SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, technical solution design, and onboarding processes within the financial technology and digital assets sectors. Proficient in translating client needs into actionable technical specifications while maintaining a strong focus on customer satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementTechnical Solution DesignAPIs and Technical IntegrationsPython and SQL ProficiencyFinancial Markets Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementClient Success ManagementSolutions EngineeringProblem-SolvingData AnalysisTechnical DocumentationPlatform DemonstrationTrading System WorkflowsMarket Data FeedsOrder Flow Anomalies

Soft Skills

Relationship ManagementCommunication SkillsProactive Client FocusTeam CollaborationAnalytical Mindset

Tools & Technologies

ZendeskJiraSupport Ticketing SystemsCustomer Success PlatformsBlockchain Infrastructure

Industry Keywords

FintechDigital AssetsBlockchainCryptocurrenciesCapital MarketsInstitutional ClientsTrading WorkflowsRisk and Valuation ConceptsAPAC MarketInstitutional Digital Assets

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own a defined book of clients and act as the accountable owner of each client’s success throughout their lifecycle.
Build relationships with senior stakeholders, proactively manage expectations, and ensure satisfaction and retention.
Lead end-to-end client onboarding, integration, and platform adoption.
Design tailored platform solutions, product recommendations, and commercial opportunities based on client workflows and objectives.
Translate client needs into structured technical specifications for Product and Engineering teams.
Partner with APAC Sales on prospective client meetings, platform demonstrations, and pitches to institutional buyers.
Identify and develop upsell and cross-sell opportunities within existing accounts.
Represent Elwood at industry events and discussions with ecosystem partners and venue integrators.
Participate in the APAC support rota during APAC business hours, with follow-the-sun handover to London.
Investigate and resolve complex issues involving order flow anomalies, market data feeds, and execution exceptions.
Create and maintain support documentation and internal knowledge base articles.
Improve support workflows, tools, and processes to enhance customer experience and internal efficiency.

Requirements

What you’ll need

2-5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Sales Engineer, ideally serving institutional clients.
Demonstrated ability to solutionise — understanding client needs and translating them into tailored platform configurations and product recommendations, not just resolving tickets.
Strong relationship management skills with the ability to build trust and credibility with institutional clients; comfortable presenting and demonstrating a platform to senior client stakeholders.
Solid understanding of APIs, technical integrations, and front-to-back trading system workflows (EMS/OMS/PMS, market structure, connectivity).
Familiarity with financial markets and trading workflows; experience with valuation, risk, or pricing concepts is a plus.
Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape.
Strong problem-solving skills with a logical, analytical mindset.
Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences.
Proactive and client-focused, with a strong sense of ownership and accountability.
Ability to perform under pressure in a high-growth, dynamic environment; team player who thrives in collaborative settings.
Right to work in Hong Kong (or Singapore)
Existing network or relationships within the institutional digital assets space in Asia.
Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers.
Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying.
Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools.
Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience).
Prior experience in financial technology, capital markets, or blockchain-enabled platforms is highly desirable.
Fluent/business level understanding of Mandarin is desirable.

Benefits

Comp & perks

Competitive salary and compensation packages
Fully paid medical and discounted dental schemes for employees and their family
Generous time off + bank holidays
Enhanced parental leave for all employees who have been with the company for one (1) year
Weekly Grab allowance to use in the office of up to S$75
Discounted gym scheme
Employee Assistance Programme
Paid study leave and personal leave
Join a Series A FinTech company and help shape the future of finance
Work with a modern technology stack and help solve high impact problems