Director – Zuora Service Offering Leader, Business Transformation

Embark

. Build Embark’s Zuora practice from the ground up .

Posted 10/30/2026full-timeUnited StatesSenior💰 $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Zuora implementations, including Billing and Revenue, along with strong leadership in building and managing a practice from inception. Proficient in order-to-cash processes, revenue recognition, and developing repeatable delivery methods and offerings.

Highest-signal resume keywords

Zuora ImplementationOrder-To-Cash ExpertisePractice DevelopmentRevenue RecognitionWorkday Financials Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Zuora BillingZuora RevenueZuora IntegrationsCPQPaymentsCollectionsUsage MeteringAPIsWorkflowASC 606

Soft Skills

People LeadershipClear CommunicationExecutive EngagementSales PursuitsTalent Development

Tools & Technologies

ZuoraWorkdayERP SystemsCRM SystemsData Platforms

Certifications & Qualifications

Zuora Billing Solution ArchitectZuora Revenue Solution ArchitectImplementation Manager

Industry Keywords

Practice EconomicsPipeline DevelopmentProposalsForecastingManaged Services

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build Embark’s Zuora practice from the ground up
Define practice strategy, business plan, target industries, business models, investment priorities, differentiation, and operating model
Own bookings, revenue, pipeline, utilization, capacity planning, delivery economics, and scalable offerings
Provide executive oversight and solution assurance across Zuora engagements
Lead strategic pursuits and complex implementations and optimizations
Lead or oversee Zuora deployments, re-implementations, migrations, and process improvements across CPQ, usage metering and mediation, Billing, Payments, Collections, and Revenue
Design end-to-end Zuora and Workday order-to-cash solutions
Set technical architecture standards for Zuora environments, product catalogs, pricing, APIs, Workflow, and integrations
Develop usage-based, credit, commitment, and AI pricing models and apply Zuora AI agents
Build repeatable implementation, optimization, advisory, and managed services offerings
Create tools, training, playbooks, accelerators, and reference architectures
Represent Embark at Zuora events, Workday Rising, user groups, and industry forums
Develop joint pipeline and co-sell motions with Zuora and Workday teams
Enable business development and account teams to identify and qualify opportunities and forecast pipeline
Build relationships with CFOs, CAOs, controllers, and revenue and billing operations leaders
Recruit, mentor, and grow Zuora consultants
Support proposals, RFPs, scoping, commercial models, and executive presentations
Establish the practice strategy, operating model, investment plan, delivery team, certification path, repeatable offerings, qualified pipeline, lighthouse engagements, managed services motion, and partner references within the first 12 months

Requirements

What you’ll need

Deep, hands-on Zuora experience implementing Zuora Billing and Zuora Revenue across subscription, usage-based, and hybrid models
Understanding of Zuora integrations with CRMs, ERPs, GLs, tax, payment systems, and data platforms
Broader Zuora platform experience preferred, including CPQ, Payments, Collections, usage mediation and metering, rating, Orders, APIs, Workflow, Extensions, and Zuora AI use cases
Workday Financials integration experience, ideally with Accounting Center and Prism, or comparable ERP integration experience
Track record of building a practice or service line from the ground up
Experience with practice economics, pipeline development, proposals, forecasting, and converting opportunities into profitable delivery work
Order-to-cash and revenue expertise, including ASC 606, IFRS 15, contract modifications, usage rating, billing operations, revenue recognition, reconciliation, and SOX controls
Experience developing repeatable delivery methods, accelerators, managed services, or optimization offerings
Strong people leadership and clear communication
Ability to operate across executive conversations, sales pursuits, solution architecture, delivery governance, and talent development
Zuora implementer certifications, such as Billing or Revenue Solution Architect or Implementation Manager, are a plus
Successful background check and drug screen upon offer of employment
May be required to complete drug screening and background checks throughout employment depending on client requirements

Benefits

Comp & perks

Work-life integration and ability to take time off when necessary
Continuous learning opportunities, including CPE credits and coaching
Unlimited PTO
100% paid healthcare premiums for employee and family
$150 monthly stipend for holistic development
Learning platforms, coaching, and professional development
Up to 3% 401(k) matching
Financial advisory services
Monthly social events within the employee’s market
Charitable matching