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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing eCommerce operations on platforms like BigCommerce, with a strong focus on financial management, KPI tracking, and cross-functional collaboration. Capable of optimizing user experience through data-driven insights and effective project management.
Highest-signal resume keywords
BigCommerce Platform ManagementECommerce Financial ManagementCRO MethodologyCross-Functional CollaborationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ECommerce Operations ManagementBudgetingForecastingKPI ManagementA/B TestingFunnel OptimizationData AnalysisWebsite Development PrinciplesSite ArchitectureUX/UI Optimization
Soft Skills
Stakeholder ManagementOrganizational SkillsCommunication SkillsTeam CollaborationProblem-Solving
Tools & Technologies
BigCommerceNetSuitePerformance DashboardAnalytics ToolsECommerce Platforms
Industry Keywords
ECommerceSupply ChainProcurementSalesCustomer InsightMarket ResearchDigital AssetsInventory ManagementOperational ExecutionContinuous Improvement
About the role
Key responsibilities & impact- Own the global eCommerce roadmap, aligning platform capability and campaign calendar with commercial and go-to-market objectives
- Translate market research, competitive benchmarking, and customer insight into a prioritized initiative pipeline
- Partner with Procurement, Sales, Supply Chain, and Finance leadership to align eShop plans with wider business goals
- Act as the primary liaison for offshore development vendors, managing scope, turnaround SLAs, QA/UAT sign-off, and escalation of defects or delivery risks
- Own configuration, performance, and ongoing optimization of the BigCommerce platform, including site architecture, UX/UI, and checkout flow
- Manage the BigCommerce–NetSuite integration to synchronize eCommerce orders, automation, lead capture, and customer support workflows
- Own the eCommerce budget, forecasting, and platform-related KPIs; coordinate issue resolution and enhancements with website developers
- Govern product catalog integrity across regions, including listings, categories, attributes, pricing, and digital assets
- Coordinate inventory data with Supply Chain and Operations and flag availability risks impacting fulfillment
- Support product launches, promotions, and seasonal campaigns
- Run CRO programs, including A/B testing, funnel analysis, and UX enhancements, to improve conversion rate and average order value
- Translate customer behavior and feedback into prioritized improvements to site usability, navigation, and online shopping journey
- Build and maintain the eShop performance dashboard and scorecard for monthly business reviews
- Track and report revenue, conversion, traffic, and engagement KPIs, delivering recommendations to senior stakeholders
- Act as the eCommerce point of contact for Sales, Supply Chain, Procurement, Marketing, and Website Development
- Deliver eCommerce enablement and training across regional stakeholders and related personnel
- Foster a collaborative, high-performing team environment, promoting knowledge sharing and continuous improvement
- Report to the Global Director of eCommerce
Requirements
What you’ll need- Proven track record managing eCommerce operations, ideally on BigCommerce or an equivalent enterprise platform
- Fresh graduates with strong motivation and eager to learn are also welcome to apply
- Working knowledge of website development principles
- Strong command of eCommerce financials: budgeting, forecasting, and KPI management
- Experience coordinating with offshore or distributed website development teams, including remote sprint/ticket management and effective communication across time zones
- Experience with CRO methodology, including A/B testing and funnel optimization
- Data-driven mindset with the ability to interpret analytics and convert insight into decisions
- Excellent cross-functional collaboration and stakeholder management skills
- Strong organizational and project management skills; able to manage multiple priorities in a fast-paced, deadline-driven environment
- Willingness to own day-to-day operational execution alongside strategic work; this is not a delegate-and-oversee role
Benefits
Comp & perks- Exposure to the fast-paced world of high-tech start-ups
- Working with passionate, smart, and driven colleagues in a vibrant environment
- Group Medical Insurance (Group Term Life, Group Hospital & Surgical, Group Outpatient Clinical, Group Outpatient Specialist, Group Dental)
- Paid time off to include vacation, sick, annual leave and Singapore statutory leave
- Robust Learning Management System for employee growth and development